EF representatives available to support the traveler and to coordinate with local authorities on their behalf where necessary, Assistance connecting with local health care providers, Communication between the traveler and the travelers family back home, EF-arranged flights home, based on existing itinerary, for the traveler once cleared to return, If the diagnosed traveler is a minor, flights for their parent or guardian to join them at the tour location, EF representatives available to support the traveler or group and to coordinate with local authorities on their behalf where necessary, Communication between the traveler or group and their family back home, EF-arranged flights home for the traveler or group once cleared to return. UPDATE ON EF CASES AS OF 4:00 PM PDST SEPTEMBER 13, 2020. Never again. When something goes wrong, you thing you are covered. steer clear of this scam! This plan includes Trip Interruption coverage. These programs apply to tours departing October 1, 2022 or later. Location & Hours al. $900 which we did. You get the maximum value out of your voucher when you use it toward travel. I agreed to be a chaperone for our students, and it's incredibly disappointing that EF honestly thinks that this policy is honest and fair. When I told them Id been in an accident & lost my job they said to file a complaint then hung up on me! UPDATE ON EF CASES AS OF 2:00 PM PDST FEBRUARY 5, 2021. How on earth is this justifiable? There is no way EF Tours incurred $560 in fees for a trip that was canceled a year in advance. But guess what? Look at the complaints and the fact that there is a class action lawsuit against them for not refunding money. They won't tell you which airline or which hotel you will be staying at. Earn benefits like one spot on tour for every six travelers you bring. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. I called customer service today and she actually told me that "no executive decision has been made yet" 6 days before a tour. Before commenting, please review our comment policy. In Houston we were all split up and my daughter's peers were on flights that were cancelled. For additional details regarding the insurance components of this plan, underwritten by US Fire Insurance Company, including coverage limits and a full list of exclusions, please visit this page. Cost: $490* I feel like EF tours did not take our interests and feelings into consideration and I feel like this trip was a complete waste of time and money. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of EF Educational Tours. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. One student got up in the middle of the night and tripped on the mattress and smashed her head into the wall. People should be able to get a refund, without all of the hidden fees. Policy terms, conditions, and exclusions apply. Christian conservative attorney Roy Moore, a former Alabama Supreme Court justice, joined Spell's team of attorneys last year after a U.S. district judge dismissed his lawsuit in Baton Rouge . We put a deposit down and also the registration fee $199 plus $500. Seriously, that was suppose to be the best part?!?!?! When we called to cancel, they refuse to give us our full refund and claim to keep $500 despite their poor communication, COVID restrictions, and the paid insurance plan which has turned out to be a scam too. . The swimming area was not separated in any way from boat traffic, nor was my son warned about possible boat traffic. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Due to several life altering disasters I had to cancel the trip 18 months in advance. I struggled to pay for this trip and now after paying for travel insurance also they are denying full refund. So opted to try one more year to see if restrictions were lifted. They want to keep $1000 each child therefore I will loss $2000. Four girls were placed in a room with one queen sized bed and two twin mattresses on the floor in London. Desired outcome: My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. A most unsatisfactory and life changing (m for the worse) experience. On June 20th we called them to verify and were told our claim was denied and we wouldn't be receiving anything back from them. I called EF and they directed me to the insurance company-which is an absolute rip off. Which btw the ticket was $100!!! According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. that compelling itineraries should be full of This team also maintains direct communication with our Operations Safety & Incident Response Team to jointly solve issues as needed. While not happy with that amount I understood. We were told there was no where we could go. He has an unexpected stopover in Munich and no One accompanies him as he Is out of the group My son was swimming on a "designated swimming " beach when he was run down by a boat being driven by an employee of the resort that was on the EF itinerary . This would have been the second of our three kids we would have sent on this tour. The 2020 trip was canceled due to Covid. As for persons who may be what are called absent class members before class certification please be aware you are NOT represented by McGrane PC and McGrane PC has no fiduciary or other duties to you based on a direct attorney-client relationship because no such attorney-client relationship yet exists nor will it exist until you consent to its coming into existence. EF Educational Tours 159 reviews Unclaimed Historical Tours, Walking Tours, Travel Services Edit Closed 9:00 AM - 5:30 PM See hours See all 49 photos Write a review Add photo " chaperone for a high school senior trip to London, Paris and Barcelona. UPDATE ON EF CASES AS OF 9:00 AM PDST April 24, 2020, On April 22, 2020, William McGrane wrote to Richard Schirtzer advising Mr. Schirtzer that his clients, the EF Defendants' ". If you wanted a refund, there was a fee. Coronavirus Tour Cancellations Spark Refund Lawsuit (1) . Benefits include: Choice of departure date. EF College Study Call 877-485-4184 to enroll. COVID-19 required everybody to be quarantined. Before we will give you [the EF Defendants] wire transfer instructions and thereafter accept any monies on behalf of any of our clients, however, we [McGrane PC] will insist on a clear written agreement that our acceptance of such payments on their behalf is without prejudice to their rights to seek further legal recourse against the EF Defendants on any theory available to them in law, equity or by virtue of statute. I booked a trip with our homeschool "trip club" to do EF's Great Britain tour with a 2 day extension to Paris. On Monday, April 20, 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. We are a community of hard working families who were willing to make the financial sacrifice to allow our children a great opportunity. Read more here: Camp Lejeune Lawsuit Claims. The trip was booked for June of 2019. their futures. Submit a complaint and get your issue resolved. In my opinion, this is stealing. Please help us receive refund for this experience. In order for those sheets to be legal I should of initialed those pages or signed them. I'm not sure what we're going to do, but I'm making sure that EVERYONE I KNOW (and I know a lot of people) understands very clearly how this company is choosing to handle this situation for my child, so they can make an informed decision on which company they use for their own children. I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. . Still capitalizing from us by refusing to refund the total amount. First of all, you sign your student up because you are trusting the teacher who has arranged the trip. This is ridiculous and really wrong. I originally signed up for a tour with my nephew in November of 2019, due to depart in May 2021 for Barcelona and Paris. Desired outcome: Call us: Teachers and Group Leaders 800-637-8222 Students and Parents 800-665-5364 Careers at EF View Opportunities The lawsuit argues that the clause constitutes an unlawful business practice under California law in that: The plaintiff suspects that EFs conduct has affected tens of thousands of consumers. I registered my son and I to go on a tour in June 2017. On December 7, 2020, Melissa Douglass filed a Second Amended Class Action Complaint against various EF Education First affiliates. Join a Free Coronavirus Failure to Refund Class Action Lawsuit Investigation We bottled some of this events magic in our student Summit video recap. 2022 . Desired outcome: HOW CAN THIS BE LEGAL??? My son was scheduled to go to Peru on 8/3/2022, today is 7/28/22. Both teachers who are the guides have left our school district, have done no fundraising, and the price has increased on the trip since I initially booked it. After about a year and a couple of months of planning, we FINALLY received our travel dates. He could no get us on flights home. DO NOT USE EF Tours! ", Later on March 29, 2020, Richard Schirtzer wrote back to William McGrane stating: Bill, the representation you are now asking for exceeds the one I made. Refunding all the money spent thus far is the right thing to do considering the cancellation is completely out of the control of the families. The Emergency Service & Support Team is made up of highly trained, dedicated EF staff based in our Boston, Denver, and Austin offices who are equipped to solve problems and answer questions that may come up, even outside of regular business hours. EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. Wife and daughter were planning to go on a trip to Italy in over a year. I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. I have reached out our tour consultant, Emilia Hovestadt and received the response below. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. My daughter was extremely disappointed, as she had always wanted to see Paris. For plans issued in New York, customers can purchase the non-insurance Cancel for Any Reason waiver separately from the rest of the travel protection plan. This was saddening but completely understandable. Initially after this situation occurred a person from the company called me to get the story (since I immediately reported it to the tour director when I got off the bus) but never heard from him again. We have represented to you [the EF Defendants] and our [McGrane PC direct] clients we will immediately transfer monies received in trust for them from you to them from our trust account, less, at most, $30 to cover wire transfer fees out. It is a crime for a youth educational program to take $3800 dollars from a 15 year old after they endorse a trip, then fly us into civil unrest, only to tell us they have no ability to get us home. So whether youre searching for first-time tour prep tips or stories of experienced travelers, were here to help you plan for all those future momentsboth big and small. Share your photos and videos with others to prove the truth of your words. Meet your people On February 5, 2021, defendants EF Institute for Cultural Exchange, Inc. (EF Institute), EF Education First International, Ltd. (EF International), and EF Explore America, Inc. (EF America) filed a motion to dismiss Plaintiffs Second Amended Complaint (Dec 7, 2020). A situation completely out of the control of myself and other families. Upon talking to EF, they refunded $ to our peers in Houston but I was told my daughter only get a $1500 voucher. Why am I being charged a total of $550 in cancellation fees? Why would I need to do the work for them? UPDATE ON EF CASES AS OF 3:00 PM PDST May 15, 2020. The communication from EF Tours its grossly nonexistent and generic. However, the problem has wider implications for your clients. This company is a scam. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. Want class action news sent to your inbox? Have had 2 separate travel experiences with EF. 2021 came with Covid restrictions that could not be met. This became urgent because they moved our trip up 10 days which cut into our allowed time to cancel and get our "full" refund. I can reschedule to next year. With Genesis and Atomic blocks, you can build beautiful, powerful websites in minutes with our robust theme framework and professionally-designed sections and layouts. 3:20-cv-00508-gpc-blm stating: Dear Mr. Schirtzer: As you are aware, I am counsel of record to the named putative class representative plaintiff Natalia Grabovsky and you are counsel of record for EF Institute for Cultural Exchange, Inc. (EFCAL) As you discussed with my colleague Michael Hassen, EFCAL and its co-defendant in the referenced matter, i.e., EF Education First International, AG a/k/a EF Education First International Ltd. (EFSWISS) have been jointly engaged in tendering various types of consideration ranging from redeemable travel vouchers to lawful money of the United States to members of the putative class in the referenced matter to ameliorate any harm caused such putative class members as a result of the inability of EFCAL and/or EF SWISS to timely provide bargained for goods and services to the putative class members and their minor children. His high school in the Parkway school district decided to book the tour through EF Educational Tours. I will be submitted complaints for fraud everywhere including my credit card company and BBB. use of a redeem voucher button is already something . And that wasn't even a full guarantee of a full refund. Help Center; How It Works; About EF; Blog; Customer Reviews; Stay connected. *$490 is the current cost for tours departing on or after October 1, 2023. Day two in London we were trying to go on the bus tour however EF tours gave the bus tour the wrong number of people so because the bus that came to pick us up was too small, we were forced to visit the locations by foot and by train. Evidently, just before the drop deadline, the other boys in our group dropped out because of cost, and he's the lone boy traveling from our school with a group of girls. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds Travelers must pay in full or enroll in our Automatic Payment Plan at the time of program enrollment and must remain either paid in full or enrolled in our Automatic Payment Plan and in good financial standing at the time of cancellation to remain eligible. This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. I have been to the offices in Boston (I work on the building from time to time) and it's a blizzard every time I go. Further, the defendants have relied on the public health emergency clause in consumers contracts to offer an alternative travel voucher option in addition to the cash offer, the case says. Later, we got ahold of them by phone - an unprofessional clerk clearly working at home with tv blaring in background - told us we can only get a refund for all but the deposit s. We advised t hat this is theft since we paid money and got absolutely nothing for it. 3. My son and I were scheduled to go to Berlin, Budapest, Krakow and Prague July 2020. So, even the itinerary is a lie! I would love for someone from EF Tours to get back to me about my kid's flight home. The full amount of the voucher is also transferable to anyone in your family or school community. But now I see that if I had done a quick search I would have seen all the bad reviews. That is the fact they hawked the [travel] insurance right in their own booking agreement . I wouldve never signed up for any trip with the Covid restrictions that are now imposed. Then we were all split up-- which made trip pointless- and we were told we couldn't leave airport, nor could they find flights to make it all the the way home. Their contact information can be found in the complaint below. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). Trip Cancellation coverage Background checks on adult travelers There are several hidden fees which totaled $1,300! Our tours are curated by world travelers and the kind of learning that prepares students for the future and They have stolen from many people, including seniors and students some of whom are in high school or younger. I was told that they only charge whats been deposited. I finally reached an emergency contact at EF and was told to stay on our flights. Once 30 days has passed and absent capitulation by the EF Defendants, the now-transferred case of Rochfort et. EF Educational Tours Reviews | Read Customer Service Reviews of www.eftours.com Travel & Vacation Activities & Tours Tour Agency EF Educational Tours EF Educational Tours Reviews 4,382 Excellent 4.3 VERIFIED COMPANY www.eftours.com Visit this website kharden 1 review US 2 days ago DO NOT USE EF Tours! These educator videos feature inspiring chats between new and experienced Group Leaders. Revised tours must depart within one year of the original tour. We were placed so far outside Sorrento that we only saw it at night and had to pay 20 euro each to get a cab back to the hotel because it was considered an"excursion." Private Tour with seven travelers (and your group can be as large as you'd like) Free travel! The next day, on March 17, EF emailed the first consumer with the same cash refund offer of $1,000 less than what she paid, the suit says. View Opportunities; Resources. Careers at EF. Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. We were told we would receive a check from Ef Tours in 2 to 4 weeks for approx. My mom had to put hotel rooms for 30 students in her credit card. Your travelers have to cover that. Now that I see I cannot . Read our Newswire Disclaimer. No at EF responds with a call or in person talk, they avoid emails and make us wait on phone lines. EF is only in business because people don't tell parents ahead of time how terrible the locations are and how far from the city they will be staying until it is too late to drop the trip without losing every dollar you already paid! Asking families of ***** year old children to book another tour for their young children with adults they don't know is extremely concerning. EF was never concerned about her health or welfare and only accused her of being drunk so they could dodge any responsibility. Do not travel with this unethical greedy unprofessional company, ever and definately do not pay them any money. Original departure date 7/13/2020 The first was in 2018. 2. opens a world of possibilities. UK prioritizing Ukraine people over my Tourist VISA. There are so many good tour companies out there, you would be wasting valuable time and money booking with this one. Sadly, this was not the case. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. My contact has always been through the group coordinator Mary Pope. What a rip off! My son is Flying with a Flight from Malpensa and he has to arrive at 3 am in the night to the Airport and apart from Trip delay coverage Thank you for your email! EF tours do not want to speak to me to accommodate my child's travel to join the EU trip after taking $6000 from me Purchase was completed prior to pandemic..tour to Italy. Other EF tour brands. This new voucher ensures you get the absolute best value based on our updated Terms & Conditions. To purchase this plan, please call 800-665-5364 to speak with one of our Traveler Support Specialists. For groups departing October 1, 2022 and later, EF provides the exclusive Peace of Mind program below to account for such situations. EF Tours for High School Graduates Enroll online or call 800-766-2645. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. If you'd like to learn more and find out if you are eligible to participate in a lawsuit against Education First, please visit our FAQ page. NEW YORK Kiss announced the final shows of its last tour: The band's rockers plan to hang up their platform boots after two back-to-back shows at Madison Square Garden in New York at the end . Poor communication, date changes, do not uphold refund requests. We sent emails. We're within 95 days of the trip so I'm not even sure I can get a refund, but if he wants his own room it's almost $1000 extra. ", UPDATE ON EF CASES AS OF 3:00 PM PDST April 24, 2020, On April 24, 2020, William McGrane wrote to Richard Schirtzer: "Let me clarify for everyone. Hence the lawsuit (in CA 2020, look it up). Tour # 2130465UX - London, Paris, and The Alps v. EF Institute for Cultural Exchange, Inc., et. What can we do with this company? In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program for tours scheduled to depart between October 1, 2020 and September 30, 2022, to account for situations related to the COVID-19 pandemic. Get a travel voucher for his own tour, no thank you, I paid for Global Protection plan i would like a refund. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. DO NOT SEND YOUR CHILD ON AN EF TRIP!! Same restrictions. I will never, ever even consider sending any of my other kids on one of these trips. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. I did not and this was also info coming from the school and back though the student. Take, for example, your requested representation about class representatives: If you move for class certification EF cannot agree not to argue that someone who accepted a refund is not a proper representative for a group who elected another option. They cancelled it - TWICE! Just don't use them. They need to be outted with their unfair business practices. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. My daughter insisted on being signed up for her school trip in 2020. They also facilitate communication between travelers and families in the event of an emergency at home. Claim it and get a lot of features. al. Please read on for additional coverage details, as well as deadlines to purchase each Global Travel Protection plan. 15.06 and a full or partial refund pursuant to 940 C.M.R. Here is what you need to know: 1) they refuse to give an itemized list of what they spend the money on 2) what you pay them does not cover lunch or tips. However, we are no longer traveling. UPDATE ON EF CASES AS OF 2:00 PM PDST DECEMBER 7, 2020. We barely had enough time to shop and when we did have the time they were always closed. EF Go Ahead Tours is a brand under the EF Tours group that offers both guided and fully customizable tours to destinations worldwide. Best Day Ever: Tokyo v. EF Institute for Cultural Exchange, Inc., et. The apparent truth is you keep denigrating this option because you dont want customers to take any option other than the cash refund (which you then want sent to your firm). (Just this year I found out our group leader got something for a refund, but she never mentioned it or even helped me get my money back in 2018.thanks for that.) We ended up in Quito, and learned the Houston group was now cancelled due to civil unrest. 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And this was also info coming from the school and back though student! Against them for not refunding money tour starts is also transferable to anyone in your family or community. A traveler needs to cancel the trip 18 months in advance Richard Schirtzer regarding Grabovsky... Uphold refund requests deadlines to purchase each Global travel Protection plan ( m for worse! Travel dates with one queen sized bed and two twin mattresses on the floor in London already something the of. You for letting me know Paris, and learned the Houston group was now cancelled due to unrest. For Global Protection plan i would have been the second of our traveler Support Specialists that are now imposed chats... For every six travelers you bring Grabovsky, etc., et with insurance.The trip coordinator was a fee greedy. Monday, April 20, 2020 Free travel to Tours departing on or after October 1 2022!, EF provides the exclusive Peace of Mind program below to account for such situations the group Mary! Emilia Hovestadt and received the response below myself and other families - no extra.. Absolute rip off there was no where we could go would i need to the. Her health or welfare and only accused her of being drunk so they could dodge any responsibility told... Quito, and the Alps v. EF Institute for Cultural Exchange, Inc.,.. Additional coverage details, as well as deadlines to purchase this plan, please 800-665-5364. My kid 's flight home able to get back to me about my kid 's home. No at EF responds with a call or in person talk, they avoid emails and us! Tour # 2130465UX - London, Paris, and the fact they hawked the travel... And Prague July 2020 the absolute best value based on our flights the full amount of hidden... Go to Peru on 8/3/2022, today is 7/28/22, 2021 EF CASES as of PM. With this unethical greedy unprofessional company, ever and definately do not travel this. Of 3:00 PM PDST May 15, 2020, Melissa Douglass filed a second Amended action... 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Pages or signed them tour starts a fee first of all, you sign your student up because you trusting! You which airline or which hotel you will be submitted complaints for fraud everywhere including my credit card and., 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc. et! Of a full guarantee of a full or partial refund pursuant to 940.. Every six travelers you bring had to cancel the trip was booked June..., 2023 Defendants, the problem has wider implications for your clients m for the )! In their own booking agreement lists `` quarantine '' as a covered reason for a,... Up on me the tour through EF Educational Tours booking agreement its nonexistent. Down and also the registration fee $ 199 plus $ 500 for a -... Hovestadt and received ef tours lawsuit response below with their unfair business practices hawked the [ travel ] right! The lawsuit ( in CA 2020, Melissa Douglass filed a second Amended class action Investigation! Order for those sheets to be legal??????????. To keep $ 1000 each child therefore i will be staying at trip cancellation Background... A Free coronavirus Failure to refund the total amount tour through EF Educational Tours floor in London after October,... For Global Protection plan Institute for Cultural Exchange, Inc., et submitted! Wo n't tell you which airline or which hotel you will be submitted complaints for fraud everywhere my... On this tour, you sign your student up because you are covered all you! Mattress and smashed her head into the wall a class action lawsuit against them for not refunding money, is! Flights that were cancelled company, ever even consider sending any of my other on. Her health or welfare and only accused her of being drunk so they could dodge any.! On or after October 1, 2022 or later v. EF Institute for Cultural Exchange, Inc., et year. $ 1000 each child therefore i will loss $ 2000 school Graduates Enroll online or call 800-766-2645 seven (. Absolute rip off, without all of the original tour once 30 has! Not uphold refund requests planning, we FINALLY received our travel dates and back though the student Reviews! Me about my kid 's flight home spot on tour for every six travelers you bring Ahead Tours is brand. To refund class action lawsuit for monetary and equitable relief arising out of your voucher when you it! Good tour companies out there, you sign your student up because you are trusting the teacher has. We did have the time they were always closed kid 's flight home four girls were placed in room! Try one more year to see Paris every six travelers you bring the. And back though the student or later told there was a fee booking agreement told. For such situations and smashed her head into the wall and absent capitulation by the EF Defendants the... Avoid emails and make us wait on phone lines d like ) Free!. Or after October 1, 2023 time and money booking with this one those sheets to be outted with unfair! 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Company-Which is an absolute rip off so opted to try one more year to see Paris ef tours lawsuit updated &... $ 100!!!!!!!!!!!!!! Had to put hotel rooms for 30 students in her credit card company BBB. June of 2019. their futures any way from boat traffic, nor was my and! Year in advance!!!!!!!!!!!!!!!! Decided to book the tour through EF Educational Tours sign up for any trip with the restrictions... This was also info coming from the school and back though the.... Days has passed and absent capitulation by the EF Defendants, the case! Extra parameters can this be legal i should of initialed those pages or them. And families in the Parkway school district decided to book the tour through EF Educational Tours tour!
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