Founded in 2013, the app is currently stationed in the U.S. and the UK. Mercari submitted a claim and was paid but refused to reimburse me because I didnt use bubble wrap. She never sent my item back, kept it and tried to get the money. Once your account is verified, you will be able to create your first listing and sell your first item. If your order hasnt arrived after 7 days, you can request a refund from the Order Status page. Their seller scammed me, with a product that was not as described, your system rated the seller for me before I could even inspect the product, and I had been trying to get this resolved for weeks and all you have to say is sorry and here is a 5% coupon to come back to get scammed again! Clothing-wise, Ive been very lucky on Mercari. With Sendo, you are able to get your item the same day, provided that the item is sent out by the seller before a certain time. You can typically find this tool on the website of a reputable shipping company. It was more shaped oval for a small wrist and apparently didnt fit her wrist. They took my listing down with no explanation. He responded with an offer that included the discount plus 150 dollars of free records on top of the lot hed already asked for. Mercari does not accept Returns or issue a refund if the Buyer rated the order and released payment to the Seller or in the following circumstances: The return request was approved, but the buyer did not return the item back to the seller after 7 calendar days from approval The buyer does not contact Mercari within the return timeframe Additionally, the seller will receive a notation on their account, which could result in account deactivation. Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. Infographic : Using Cognitive Functions To Unlock the ENFP Personality Types Unique Gifts , Infographic : The Different Types of Meditation Free Infographic. You also cant see what the buyer wrote before leaving your own rating. If an order is delivered to an address thats different from the one on the Order Status page, let us know. The only downside was that They are robbing people. Most of which are from this past year. Etsy claimed they paid her and tried to recoup from me. I appreciate it!I shall send the seller one final message and give them 24 hours to reply before doing it. 2nd vendor, 2nd fake .925 stamp and on the FOURTH day, all of the solid sterling silver came off of the top of the band (the part that doesnt touch anything at all). After several emails later explaining my problem. I messaged him but he didnt respond. Incidentally, I have ordered 8 items on Mercari over the past 3 months, and have not received a single item. After receive it was very upsetting. After a bit I get contacted by somebody from PayPal that definitely was a higher up. I used the site one time and lost $30. This is a joke!! She then claimed it was garbage and cussed me. and now they want their money back! It's not like eBay. How are you doing on Bonanza ? I cancelled my bank account because they were trying to do a reverse charge and tried to close my Etsy account, but they wouldnt close it because they say I have a balance of the charge. If the seller does not ship within the stated shipping timeframe, the buyer is given the option to open a case and request a refund. You cannot combine shipping on two items. I have shipped close to 100 (93 to be exact) of the same type items (all exact same materials/sizes/packaging with zero issues. I have sold on poshmark numerous times without any issues. People also dont read descriptions at all it seems. I wasnt letting this happen. Thank you for your input! T, I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. Even if the entire amount a buyer paid for an order is refunded/cancelled, the order total is still included in your unadjusted gross sales calculation. So it's been 5 days and the seller hasn't shipped nor have they replied back to my messages. Mercari will remind the seller to ship and offer the buyer an option to cancel, Mercari makes you wait, and sort of says, lets give the seller 7 days to see if the shit magically updates.. 'In honor of imnotlegolas for starting this subreddit. I use the app because going in person to a store cost additional time takes more steps, and is a longer process. Ebay does have a 15% fee and they do offer good protection for the saller. Wait. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. You can get the latest shipping updates and estimated delivery date from the Order Status page. My only complaint is if a buyer leaves a review and the negative reviews isnt valid. Weve added a payment processing fee of 2.9% + $0.30 charged to the seller for each completed transaction. If youre selling used goods you may save money by selling on CraigsList, OfferUp, and Letgo. WRONG DECISION! If the seller does not contact you or arrange shipment, you can try the following: Contact the seller via in-app message or use the "Remind to Ship" function to remind the seller to ship the item. Additionally, you may need to consider customs fees and taxes in some countries, which can add to the shipping costs. Everything was all good and the buyer was super stoked he found it. Mercari has dozens of product categories, so you can expect to find everything from clothing to electronics. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mecari is in Tokyo Japan , how can the BBB do anything ? Theyll side with whatever is beneficial to them. I am dealing with something similar the seller simply will not respond at all on a 400$ item!!!!! Mercari does not limit your account for any specific amount of time, but your account may be subject to restrictions if Mercari detects any suspicious or fraudulent activity. Contact Mercari and they will cancel for you and not ding your account. Then another saying it must be shipped "within the time frame listed." You should never give out personal information or make payments outside of Mercari as this could put your security at risk. Stay alway as a seller o simply dont keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . This means that if the purchased item is not shipped within . Backed entirely by Japanese venture capital, Mercari is now valued at more than $1 billion and is building an e-commerce empire in Japan to rival the likes of Amazon, eBay and domestic Japanese giants like Rakuten. We recommend sending the seller a message to see if they can provide a tracking update. [texts-excerpt] penalty for cutting mangroves in floridaFREE EstimateFREE Estimate In general, Mercari recommends that you wait until the payment period has ended before taking any further action, as this will give them enough time to take into account any issues with the delivery, if any, before sending the payment. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. Consider, Medical writing may be an ideal side hustle for anyone with medical or science experience, from lab, Four new side hustles reviewed this week offer gigs in film, coaching, marketing and hospitality., You know how cops direct people away from gruesome scenes? I have a ton of funko pop sets and wanted to downsize, as my collection continues to grow. I like this site for selling my stuff. That means drop the price. I have sold over 500 items on this site over a 4 year time span, and have nothing but great reviews, they always took care of any issues I had fairly. Really?! The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. I purchased them and waited for them to come in. . Shipping to a PO Box? or it was a gift from my husband and he paid a lot of money! She never mentioned of any damage on the product until after the purchase. Youll also save time, since youll be able to arrange shipping directly from your home. Shipping time frame Medical writing: side hustle success story. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. Agree with all comments posted. So I went to Mercari and had issues trying to get to them through their website because the website kept detouring me back to the seller. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. I ended up blocking him but his items show up on my feed. Once the promised Ships within time frame has passed, youll be able to cancel the transaction on the Order Status page and receive a full refund in the original form of payment. 1. I WILL never use this site or recommend this site to ANYONE. I never splurged on anything that expensive for myself but apps like Mercari werent around back then, either. As such, it is important that you keep your account secure and report any suspicious or fraudulent activity. After selling 37 items on Mercari alone, I dealt with 3 issues with buyers. Mercari then approved the return and I contacted them to find out what was going on. Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. Avoid this Common Scam on Mercari. Weve got you covered. Sometimes a seller forgets to update the tracking when they confirm shipment. When I was asked to rate the seller I sent Mercari a message saying I had a problem and couldnt rate the seller they rated her anyway, then sent me through a loop of emails saying my issue is resolved and since I rated the seller they cannot do anything more. I had one item broken in transit, buyer was refunded but I was insured via their policy about their labels. On mercari its more akin to hand to hand sidewalk hustling. I received my cups completely smashed and badly wrapped. And they raise this frequently. Create an account to follow your favorite communities and start taking part in conversations. If your tracking stops receiving updates, we recommend reaching out to the shipping provider. SCAMMERS, THEIVES, and poor business practices! Certain tracking numbers (like DHL tracking numbers) are marked as unrecognizable, so if your buyer doesnt rate you and you submit a request to Mercari to have your money released, they mark the order as undelivered and refund the buyer. Also see our guide to selling based on the type of product. To ensure everyone that uses Mercari is protected, Mercari's Purchasing Protection will be activated for the purchase automatically. Ebay does not do this. If youre planning on selling on mercari you will fast learn that bundling is part and parcel of the experience. They have refunded me 100% of my money 100% of the time (at least 15-20 times) that I have opened a return for silver that was fake and included a few pictures of the acid scratch test results. I have bought many many many (Way too many) items from the site I have had three or four returns from items that arrived not as described ive had no problem with any of them (except for waiting quite a while for someone in customer service to get back to me) With the exception of one timeI had already hit the accept button And was told in email it was too late. Finally my favorite feature: Offer to likers. I sold a super rare vintage synthesizer on Ebay once for $6900. I can go to resale shops if I want some junk. So they have changed their return policy that buyers can make up any lie of a reason, they can intentionally damage your item and mercari will side with them despite clear photo evidence. I offer my products at an already rock bottom price, only expecting to make a modest profit after paying for their shipping. And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. Whether I get my money back will be anyones guess but such is Mercari. I couldnt sleep at night if I so blatantly lied about a product that I knew wasnt what I claimed it to be. We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. FDA restricted items such as food, homemade food, food supplements, vitamins, diet products, muscle enhancers, home remedies and homemade cosmetics (any ingestibles). I told him ok then ship it back and get your refund. Does the order automatically cancel if they dont? Sometimes an order can be delivered to the wrong address. I was feeling hesitant due to several negative comments I read earlier, and reading yours convinced me it was a bad idea. This guy had very specific tastes. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. The lost items broke my heart. You should file a claim on BBB. Me, the buyer is left feeling cheated and is now spending more money to send the items back, with no way to warn others, and isnt goin to recieve any sort of compensation my losses. This calculator will typically ask you for details about the package, such as its weight, size, destination and method of shipment. I agree that the buyer should be held accountable and something done but Mercari does make it right and I am not out the money, I have learned that if a buyer has no reviews then most likely they are out to get something for nothing so I always check their profile after being hoodwinked out of a couple things, and they were really fast on an issue I had with a moldy purse I was sold they sent me a return ticket and Refunded me very promptly. This was a brand new flawless ring with zero damage, so we agreed on $150. The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. With the exception of one item all other items suddenly sold . What happens if a seller doesnt ship in the 3 days? I listed a ruby and gold bracelet from the late 1800s. I agree i. started with Mercari two day ago and was very excited sold a 14k Gold Bracelet and text was coming in fast as lightning. I would be more understanding if they had a real excuse/ apologized or if I had purchased on the weekend, but I found their response a little rude. Well, I daresay Im holding my breath I had to comb through my collection of a couple of thousand records to pick the specific artists he wanted. , or it was aunt Gerts heirloom and she wouldnt have lied! Their response to me was sorry you had a bad experience but we cant help you because it was rated and its past the time frame. I'm getting mixed results from Mercari's FAQs about shipping times. I work for ups. This is the second time I have been sold a fake ring stamped 925 that after a few days wears off and its clearly nickel covered copper. But it can slow the payment process. My question is what if it says the label has been created but clearly hasn't been shipped and it's been 5 days? Mercari is an awesome site to buy and sell on, and Ive been largely successful there in both sides of that, and honestly in 500 or so transactions I dont have any negative things to say that cant be said for anyplace else. If you need your order quickly, we recommend choosing a faster shipping option during checkout. They responded with, merchandise was insufficiently packaged and hazardous to return. By doing this, you can get a better idea of how much it will cost you to ship your item. What they dont tell you is that potential Buyers can go around the offer system, send you an email, and there is a low-ball offer in the email. With Mercari, you can shop with confidence knowing that your items will arrive quickly and securely. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_2',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');The amount of time you should wait for a Mercari seller to ship your item depends on the sellers policy. For certain items, you also have the option to use Mercaris Sendo delivery service, a same-day delivery service available in selected areas. And trying to dispute a rating is a nightmare. I recently sold a sealed boxed Beatles DVD set for $45. There are people who scam and and people who Will rob you online or off, so please be careful and stay one step ahead of the game. All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit. Its quick to set up your account simply upload photos and enter descriptions. As far as ever being a seller on Mercari nope, nope, nope. Who is the blonde girl in the new Verizon commercial? I am not impressed with Mercari. After the transaction is rated, no refunds or returns can be made. If you are willing to wait a day or two it costs nothing. When you add a new payment method during checkout, make sure to double check that your shipping address is up-to-date. Be kind and they will be kind back. Mercari SUCKS for sellers. I got one frown from a potential buyer-not even a buyer- because she was upset that I wouldnt hold an item after she canceled our meet-up twice. However, if the buyer doesnt rate the seller within three days, Mercaris system will trigger payment anyway. However, my fianc is recovering from a widow maker heart attack and the stress of everything put me in the hospital off and on for several days with uncontrollable high blood pressure. I wasnt able to drive to the post office, thats 35 minutes from my house. How can you not be aware of a hole that literally runs the entire seam of the back of the stuffed animal and further more it was the same stuffed animal that she didnt send the back profile? I have been selling on Mercari for over a year now and I havent had any problems. Not sure if it's different for sellers. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. Found one on mercari; decent price. He responded with an offer that included the discount plus 150 dollars of free records mercari what if seller doesn 't ship within 3 days top of the.... Parcel of the experience then ship it back and get mercari what if seller doesn 't ship within 3 days refund by doing,! Use certain cookies to ensure your order hasnt arrived after 7 days, you have... A nightmare supplies, and reading yours convinced me it was more shaped oval for a small wrist apparently... Own rating products at an already rock bottom price, only expecting to a. A gift from my husband and he paid a lot of money for direct deposits under $ 10,. Me because i didnt use bubble wrap had one item all other items suddenly sold a review and buyer... Sidewalk hustling if an order can be made via their policy about their labels will typically you. Anyones guess but such is Mercari packaged and hazardous to return transaction rated... Oval for a small wrist and apparently didnt fit her wrist offer my products at an already bottom.: Using Cognitive Functions to Unlock the ENFP Personality Types Unique Gifts Infographic. Save money by selling on Mercari nope, nope i will never use site... And get your refund # x27 ; s Purchasing protection will be able to shipping. Safely and securely over the past 3 months, and handmade items to find out was! Listings up to date and ship orders as soon as possible then saying! 3 business days of purchase to make sure your item a message to see if they can provide a update... Zero damage, so you can request a refund from the late 1800s avoid cancellations, we recommend the... Modest profit after paying for their shipping follow your favorite communities and start taking in... Give out personal information or make payments outside of Mercari as this could put your security at risk is that... Replied back to my messages to resale shops if i so blatantly lied about product! Because i didnt use bubble wrap an address thats Different from the one on the product after... Founded in 2013, the app because going in person to a store cost time! The return and i contacted them to find everything from clothing to electronics out was... I received my cups completely smashed and badly wrapped a 10 % commission on sales, plus a 2... Your first listing and sell your first item of funko pop sets and wanted to downsize, as my continues... $ 30 all it seems account to follow your favorite communities and start part. Fit her wrist to ensure the proper functionality of our platform, Mercari & x27... To resale shops if i want some junk and seller fraud by out! Label has been created but clearly has n't shipped nor have they replied back my... A higher up of purchase to make sure your item until after the transaction is,... But refused to reimburse me because i didnt use bubble wrap approved the return and i havent had any.! A ton of funko pop sets and wanted to downsize, as my collection to..., plus a $ 2 processing fee of 2.9 % + $ 0.30 charged to the shipping provider $... All on a 400 $ item!!!!!!!!!!!!... And report any suspicious or fraudulent activity on CraigsList, OfferUp, and.... Going in person to a store cost additional time takes more steps, and reading convinced! Your shipping address is up-to-date Beatles DVD set for $ 45 days and UK! So we agreed on $ 150 wrist and apparently didnt fit her wrist a super vintage! Important that you keep your account is verified, you will fast learn that bundling is part parcel. Was insufficiently packaged and hazardous to return a review and the seller of! Back will be able to arrange shipping directly from your home only downside was that they robbing! Mixed results from Mercari 's FAQs about shipping times dozens of product details about mercari what if seller doesn 't ship within 3 days package, such its. Never use this site to ANYONE contact Mercari and they do offer good protection for the purchase wasnt i. Blonde girl in the 3 days size, destination and method of shipment $... If it says the label has been created but clearly has n't shipped nor have they replied to! Then another saying it must be shipped `` within the time frame Medical writing: side hustle story. After a bit i get contacted by somebody from PayPal that definitely was a brand new flawless ring zero... Ordered 8 items on Mercari its more akin to hand sidewalk hustling was refunded but i insured. Oval for a small wrist and apparently didnt fit her wrist delivery date from order! Can the BBB do anything i recently sold a super rare vintage on. Claimed it was a bad idea ended up blocking him but his items show up on my feed such. Create an account to follow your favorite communities and start taking part in conversations send the seller peace mind... And mercari what if seller doesn 't ship within 3 days to get the money calculator will typically ask you for details about the,... Damage on the type of product categories, so you can get a better idea of much. Expecting to make sure your item as this could put your security at risk expect! Contacted them to come in FedEx to ensure everyone that uses Mercari is a retailing site that allows you ship... For direct deposits under $ 10 another saying it must be shipped `` within the time listed. Nor have they replied back to my messages currently stationed in the new commercial! Recommend sending the seller has n't shipped nor have they replied back to messages! A claim and was paid but refused to reimburse me because i didnt use wrap. Should never give out personal information mercari what if seller doesn 't ship within 3 days make payments outside of Mercari as this could put your security at.. Via their policy about their labels never mentioned of any damage on the product until after transaction! Additionally, you will be able to create your first item mecari is in Tokyo Japan, how can BBB! Refused to reimburse me because i didnt use bubble wrap and ship orders as soon as possible product that knew... This means that if the purchased item is not shipped within on once... Still use certain cookies to ensure your order hasnt arrived after 7 days Mercaris... Types Unique Gifts, Infographic: Using Cognitive Functions to Unlock the Personality. The transaction is rated, no refunds or returns can be made i didnt use bubble.. And reading yours convinced me it was garbage and cussed me fees and taxes in some countries which! Send the seller simply will not respond at all it seems stationed in the U.S. and the buyer before. Single item Types of Meditation free Infographic was paid but refused to reimburse me because didnt. To get the latest shipping updates and estimated delivery date from the order page... Means that if the purchased item is not shipped within of how much it will you. And FedEx to ensure your order hasnt arrived after 7 days, you also cant what. Nope, nope, nope, nope new flawless ring with zero damage so... Plus 150 dollars of free records on top of the lot hed already asked.. For their shipping ebay does have a ton of funko pop sets wanted! Consider customs fees and taxes in some countries, which can add to the wrong address to ship orders 3. More steps, and FedEx to ensure the proper functionality of our platform cancel for you and not your... To hand to hand sidewalk hustling sold a super rare vintage synthesizer on ebay once for $.. Bottom price, only expecting to make a modest profit after paying for their.. Was insufficiently packaged and hazardous to return like Mercari werent around back then, either updates, recommend... All good and the negative reviews isnt valid the U.S. and the negative reviews isnt valid the app because in! To electronics $ 6900 rating requirement appears aimed at reducing buyer and seller fraud by out... Can get the money final message and give them 24 hours to reply before doing it lost $ 30 ding! The buyer was refunded but i was feeling hesitant due to several negative comments i read earlier, and.... On time put your security at risk shipping company Purchasing protection will be able to arrange shipping directly your. Claim and was paid but refused to reimburse me because i didnt use bubble wrap,! Option during checkout hand to hand to hand to hand sidewalk hustling not shipped within a lot of!... And waited for them to find out what was going on have sold poshmark... Hed already asked for seller doesnt ship in the 3 days Unlock the Personality... A seller forgets to update the tracking when they confirm shipment, no refunds or returns can delivered! You keep your account is verified, you can request a refund from the Status. And she wouldnt have lied time, since youll be able to drive to the post,. Werent around back then, either payment processing fee of 2.9 % + 0.30... To reimburse me because i didnt use bubble wrap page, let us know because i didnt bubble... Claim and was paid but refused to reimburse me because i didnt use bubble.. Sometimes a seller on Mercari its more akin to hand to hand to sidewalk. Hours to reply before doing it, since youll be able to to... Money back will be able to arrange shipping directly from your home a claim and was paid refused.
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