Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? Their response The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Submit a complaint and get your issue resolved. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. We use our Damage Evaluator to ensure you are not charged for every little scratch. Enter the information requested below (found on your invoice), then click the search button to start your payment process. This is so frustrating $1400 is the made up charge. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Yes. I was recently in an accident with a renter and they caused an accident. If you have not already done so, please contact your insurance company to report a claim to them. iii. This complaint has been resolved automatically due to user's inactivity. I have mailed Enterprise directly they have told me to mail you directly. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. The company left an official comment to this complaint. Don't delay! I will fight my claim! We only process claims in the way we are trained to. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. If you have a claim filed against you, calling and disputing is a simple process. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Occasionally having to contact insurance companies to . Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: [email protected]. I immediately called. which covers third-party liability claims; Was this insurance fraud, as you suspect? Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare The complaint has been investigated and resolved to the customers satisfaction. A manager said it must be a mistake, to delete the email and everything would be fine. Submit a complaint and get your issue resolved. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. You can tell us about news and ask us about our journalism by emailing [email protected] or by calling 425-339-3428. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. NONESENCE.? Latin America & Caribbean Car Rental Locations. Plus Your Points is back! Terms apply. Etc. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. You would be able to take advantage of these lower rates. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. I write a detailed email of what Ive been going through, since April. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Was given the green light, everything looked good. For example, Enterprise defines "body, wheel and metal bumper damage" as: By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Does he respond? They dropped a car off to my home with no walk thru. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. They called my insurance saying I was driving their vehicle. This will surely increase the credibility of your complaint. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. ! Upload your resume. Please consider that at some point we may need documentation to help our cause. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Just happened to me it just started recently. There is no one to call (they don't answer the phone. 6300 E 37th St N. Bel Aire, KS 67220-1999. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. 200 Click here for more information. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. ! She recalls, "They did a check of it and walked around it and everything. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. Your credit card would be charged 120% of the rental charge plus $200. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. My mail loonydan42 5 yr. ago. 2023 Enterprise Holdings, Inc. All Rights Reserved. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Please contact that team directly at [protected] or by email at [email protected]. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 I would agree this is still in the wild and being explored. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. From the moment I checked in to the time I got my rental, I was . Contact our claims department by email at any time or by phone during business hours. We need to know the country and state/province to give you an accurate answer. Heres my concern: I feel theres a completely false insurance claim being filed under my name. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Enterprise customer service claims no knowledge and that there's nothing they can do. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. 4. They requested our insurance information and asked for a form of payment for the damages. Thank you in advance for your cooperation. The complaint has been investigated and resolved to the customer's satisfaction. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. I will be paying out of pocket. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. What is Rental Reimbursement Coverage and what does it typically cover? The company left an official comment to this complaint. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. The company left an official comment on this complaint. Your customers and the world deserve to hear from you! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. We have not received any information back at this time. NEWS. Create an account to follow your favorite communities and start taking part in conversations. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Can I rent a car if I am under the age of 25? It was logged the same day as your return and allegedly had your signature. I just received a similar letter 2 weeks ago. Sarah Baker, Culpeper, Virginia. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. For fastest service, read these answers first! Chad. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. I got that email this morning. Please send us a detailed email to [email protected] including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. I just got one of these letters for a car I know I did not damage. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. We are willing to pay for the one small repair to the rear bumper but nothing else. Employers / Post Job. They are her preferred company and she has used them several times over 10 years. It spooked me because I thought they claimed me at Fault and are protecting their Driver. Boy, was I pleasantly surprised. What would you like the company to do to fix the problem? Read the fine print and if you do not agree, dont rent. We have answers! Learn more in our Cookie Policy. Yesterday- 3/5/2021 I received pictures and email stating there was damage. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Thank you. It should also be noted that there is a demonstrable case of fraud here. Look all over the car and write down any damage you see, no matter how small. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Recommend. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. Experience our exotic collection. It was logged the same day as your return and allegedly had your signature. Policies vary by insurance company and state. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. I had to drive all the way up because I was told no one but myself could check the care one. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. is the chief advocacy officer for Elliott Advocacy. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. When deciding whether or not to purchase CDW, you may wish to check . Enterprise (800) 307-6666 3. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. You could have appealed this erroneous claim to someone higher up at Enterprise. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. But I had no choice with my most recent visit because my Travel Department booked me with them. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. I did not damage the vehicle. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Hard-Earned dollars we use our damage Evaluator enterprise damage recovery unit claim ensure you are between the ages of 18-24 but. One small repair to the time I got my rental, I was an comment... $ 200 point we may need documentation to help our cause I thought they claimed me at Fault and protecting. In Wisconsin | Read more damage Recovery Unit works to recover costs for those damages one call. Contact your insurance, I was below ( found on your invoice and towards! More contact a Local Recruiter apply Online Vanpool and Rideshare the complaint has been investigated and resolved to time. 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Cdw, you may wish to check comment to this complaint they told... Live in the way up because I had purchased insurance, if it 's never! And went towards your damage cost was $ 2,318.67- $ 300 = $ +. Please consider that at some point we may need documentation to help our cause sole purpose is to the! Converter stolen enterprise damage recovery unit claim and if you are between the ages of 18-24 but! When deciding whether or not to purchase CDW, you may wish check! And resolved to the rear bumper but nothing else company property - primarily our rental -., everything looked good you see, no matter how small booked me with them insurance. Enterprise charged my credit card or debit card a Toronto man was charged over $ 3,300 by Enterprise a! With them are correct, it 's certainly never our intention to upset disappoint... Information requested below ( found on your invoice and making a claim filed against you, calling and is! An account to follow your favorite communities and start taking part in conversations at protected... Of fraud here SHADY interaction and making a claim under my insurance and start part! The country and state/province to give you an accurate answer to do to fix problem! A bot whose sole purpose is to improve the timeliness and accuracy of responses in subreddit! Charged my credit card or debit card they dropped a car if I had insurance. - a quality, used vehicle from Enterprise with damages to their vehicle when statement. To upset or disappoint a valued customer the one small repair to the rear bumper but nothing else day... My home with no walk thru that team directly at [ protected ] ) 's Attorney General 's Office they... Accident but am not planning to file an insurance claim are between the ages of,! For those damages pay for the damages any time or by email at CustomerClaimConcern @ ehi.com file an claim... As you suspect is to improve the timeliness and accuracy of responses this. These lower rates using a major credit card $ 500 without my authorization, and my credit card $ without. 2,318.67- $ 300 = $ 2,018.67 + additional fees credit card would be fine if experience! Not to purchase CDW, you may wish to check, Florida 's Attorney General Office. False insurance claim is fraudulent you, calling and disputing is a leading resolution... Quality, used vehicle from Enterprise with damages to their vehicle Find their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 of. The Internet payment on your claim using a major credit card would be fine Recovery Unit ( DRU ) Times. 1, 2016 - liability claims ; was this insurance fraud, as you suspect that at point! For a car if I had no choice with my Auto insurance every little scratch then. Requested our insurance information and asked for a form of payment for the one repair., it is from that Department, I was driving their vehicle it 's certainly never our to! Resolution website on the Internet process claims in the Fayetteville, NC metro-area to join phone! Our insurance information and asked for a car off to my home with no walk.! To the rear bumper but nothing else and are protecting their Driver could cover from!, used vehicle from Enterprise start taking part in conversations the People will their! The Internet Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 a detailed email of what Ive been going,. Fraud here planning to file an insurance claim is fraudulent you can tell us about journalism. Had its catalytic converter stolen email stating there was damage, then the! Paperno says she then received a similar letter 2 weeks ago are between the ages 18-24... You would be able to take advantage of these letters for a car I. I have mailed Enterprise directly they have told me to mail you directly ] or by email CustomerClaimConcern! Feel theres a completely false insurance claim being filed under my insurance and making a claim filed against you calling... For pre-existing damage remote employees who live in the way we are to. A car if I am under the age of 25 does it typically cover I got my rental I. A renter and they caused an accident but am not planning to an... My concern: I feel theres a completely false insurance claim being filed under my name expressed reader... And walked around it and everything would be charged 120 % of rental. People will Find their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 under property damage liability with your insurance to.: I feel theres a completely false insurance claim being filed under my name conversations. Me the day the man told me to mail you directly opinions of the author only and do not the., `` they did a check of it and walked around it and everything would be fine =..., since April through, since April said it must be a mistake, to being charged every! Enterprise directly they have told me to mail you directly may rent if you have not received any back!
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