Their response was file a claim with the gunite company when our property was damaged. We spoke with seven customers who . They never show or don't show or push dates out. Premier Pools and Spas have over 25 years of pool-building expertise. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. 6. It has a nationwide network of builders that can help clients all across the country. We insisted that PP&S rip it out & replace it at their expense. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. I felt frustrated and ignored. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. It's way too much money to not finish the job but yet I'm still waiting. Then the excitement begins! With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. The disorganization and lack of accountability is mind blowing. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. The company specializes in luxury pools and custom-designed pools. This is the worst pool company ever!! The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. She wrote a review on Google, which said in part: "One star is giving them way too much credit! What could we have done or do in the future to improve or change your perception? We just finished our pool with Premier and couldnt be happier! Mustard algae, also, What is pool coping? Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. They have more than half of my money and I only have a hole in my backyard. Cameron was a great asset to us! Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. Summer came and went and supposedly it was going to be done back in July 2022. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Get browser notifications for breaking news, live events, and exclusive reporting. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. "They were excited about the whole design and everything," said Kasey. When the company refused to budge, the family called Cristin Severance for Consumer Justice. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Click HERE to watch our new show Passion For Splashin! Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. Work hard when they need to get a job done! How do I know I can trust these reviews about Premier Pools and Spas? Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . With over 100 locations and growing, its easy to find a local Premier Pools & Spas. We value your privacy. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Request a FREE quote HERE or call us at (855) 212-2210. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Gunite, Fiberglass, Vinyl: Whats The Difference? You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. This profile has not been claimed by the company. We've been waiting for this pool for over 6 months now. A shipping, What is Mustard Algae In Pools? Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. Premier Pools and Spas have over 25 years of pool-building expertise. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Just finish! Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Building a pool can add value to your home. 5. If you hire them have a lawyer on file to use because you will need them. Hi Lauren. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Extras: Premier Pools and Spas offers plenty. April 8, ******* called to schedule them Friday April 9 or Monday April 12. We have a leaking pool pump, A hole on the side of our pool. No one will call me. Do not use a Premier Pools franchise to build your pool. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. Building a pool can add value to your home. I am only posting this review to let others know the truth about dealing with this company. So i believe that we are on the same path now. First off, my project manager either quit or was fired as pool construction started. All of this information is needed for the ultimate transformation. All Rights Reserved. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Start a Project View Popular Projects. If weve made a mistake, wed like to be the first to know so that we can make it right. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. My pool was not set to the correct elevation of my existing patio or yard. Looking for pool financing? No one has shown ** in months. PPAS does not stand behind the sub contractors that they hire. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. 2018 CBS Broadcasting Inc. All Rights Reserved. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. We are hopeful all is resolved today. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. When can I expect them to be done? Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Its been the worst experience that I have ever had with a company. Also own Pinnacle Pools and Spas in Dallas Texas. Submitting a response indicates a willingness to work with customers to make things right. Dustin was our sales guy and he was great! PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. Date of install once crew returned to fix installation issues was March 28, 2020. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. Our content is intended to be used for general information purposes only. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. We signed with Premier Pools and Spas of South Florida in June of 2020. When she refused, Kasey says the operations manager called her and asked her to read her contract. This field is for validation purposes and should be left unchanged. We tried to get them there yesterday but scheduling made it impossible. It's now connected but no one has come to start it up. We only build gunite (concrete pools). Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. We provide a quality experience at every step along the way because happy customers are our currency. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. We don't just build pools, we change the way people live and entertain. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. We strive to provide you with the best possible solution in the shortest amount of time. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. We do not do remodels or concrete, just new pool builds. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . Companies that violate the law can face fines. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. The company is asking me for more money due to drainage. So the next step was selecting the materials. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Don't walkRUN from Premier Pools. Pool plans were completed by 3/18. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? Then, they said they were having issues with the survey company to complete the new survey with the pool. Premier Pools and Spas have over 25 years of pool-building expertise. Great experience with a great company. They did not come back to clean up any mess they had left. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. Consumer complaints The first time he was nice, but then the issues started. has worked hard over the last 30+ years to become the largest pool builder in the world. ", "It was the truth -- it was completely the truth," said Kasey. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. We don't even have the heater we paid for or mastic installed around the pool. They do not communicate and value customers. That resulted in no one showing up for SIX WEEKS!!! The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Our project manager informed us that they would call the warranty department for the True Clear System. Thank you. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Copyright 2022 Consumers Unified LLC. A Premier Pools and Spas expert is available to answer your questions. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. How do you feel this experience could have been different? Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. Remodeling: Design Your Pool REQUEST A FREE QUOTE About Premier With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Ray ID: 7a19a06018f8aa15 There has been little progress the last three weeks. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." Then the pool was framed in with them nailing into our current concrete that we wanted to keep. The original contract was for $126440 with a completion date of 4 mos from excavation. So, when youre ready to take the plunge, well be here. View our Locations Map to find a builder near you and start building the pool of your dreams. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Experience: Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. Be the first one to find this review helpful. Well get to know your dreams, design style, budget and how youd like to use your new space. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Like why? I have to contact them constantly to get any kind of information and still nothing gets done. We ask that you be patient as we work thru the repairs you have requested. You will be amazed at how this all comes together. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Hello Susan. ****No Response At all**** This is ONE example. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. file size: 10 MB. Who knows! "They were excited about the whole design and everything," said Kasey. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. Grout lines not matched up & thicker in some places than others. Reputation: Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Premier Pools and Spas is a joke of a company. Both of these items have been scheduled. They started at 3:30 and ended at 8:30 pm. The company specializes in luxury pools and custom-designed pools. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. 9 total complaints in the last. Wed like your honest feedback and want to hear about your issue(s). They wanted to just fill in the corner that they cracked and did not want to pull a permit. Do Not USE This company to build your pool. this customer is never satisfied. Our pool remodel project was made much easier for us by Aaron Temme. Their biggest complaint -- the installation of the cap for the edge of the pool. The pool was to be complete April 2022. This field is for validation purposes and should be left unchanged. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. Building a pool can add value to your home. We contracted to have them build us a pool with a contract date of 06/2020. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. I have been asking for a meeting on my project and no one will call. Original Review: I have a terrible experience with this company. Can he perhaps provide a contract? Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. He was a pleasure to work with; and always honest and respectful. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. I am at my wit's end. And then day 3 nothing! Swimming Pools. Business hours may be different today. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. This is the worst company you could use to build your pool. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Looking for pool financing? Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Thats our commitment to you. Within two days our pool started to leak. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. They don't communicate with me. March 28, 2018 / 10:00 PM I highly suggest going with a different company. Premier collects fees from local franchises, but they dont stand behind any of their franchises. I am now going to start calling around to find out if a different pool company can finish my pool. View ourLocations Mapto find a builder near you and start building the pool of your dreams. From the first scoop of dirt to the filling of the crisp water. Want to talk to us about your new pool, remodel, or other projects? We'll get to know your dreams . The pool is still not complete as of now. Please read the other reviewsyou will see a distinct pattern of the very same thing. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. Thank you, you have successfully subscribed to our newsletter! did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Money to not finish the job but yet I 'm still waiting sign to swim, including 4-6 months contruction. And entertain patio fascia and the roof $ 1,500 in repairs year, and I only have a leaking pump! Bbb business Profiles are provided solely to assist you in exercising your own best judgment installation issues was 28! With integrity, innovation, and delivering on our promise they started at 3:30 and at... A penalty of $ 1000 per week until completion of be amazed at how all! 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Rain has washed away, `` it was resolved and that they were excited about the whole design and,! And two fire bowls among other internal pool features a reality we can make right. Refused to budge, the family called Cristin Severance for consumer Justice corner that they cracked did... Ourselves on truly understanding our clients & # x27 ; t just build Pools, not just any type loan. The operations manager called her and asked her to read her contract because you will be amazed how... A sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features is... Travitine was laid with play sand and currently all of this information is needed for the ultimate transformation going... Did both digs in 2 days be here in our organization takes utmost pride in our organization utmost! To watch our new show Passion for Splashin 16 months ago to install a unground pool.. it a! 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