C) learning and growth perspective C) number of process improvements A) employee satisfaction ratings B) zero-based An organization has sound political, social and legal environment. B. True or False, Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole. Enright Industrial Leasing has effective control processes, allowing its managers to discover ________ in bookkeeping right away, before a would-be embezzler could seriously affect its business. A) assets. E) strategic controls. The Theory of Constraints is all about identifying the root cause of a performance issue then working relentlessly to remove this main problem for good. E) A clothes manufacturer expanding its offerings to new styles. Using the above example, you can transform the basic goal of decreasing invoice errors by answering the following questions: On top of giving you clear goals to strive for, being this comprehensive will help you assess your improvement efforts over time. Many professors complained that their time would be better spent preparing for their courses. B) reduction of labor costs through outsourcing. A) informational D) lowering transaction costs. D) decentralized Current assets, fixed assets, and liabilities are all part of an organization's Shareholders and owners. D) too little employee participation C) cash Stewart believes that putting additional resources into R&D and staying ahead of the competition with technological innovations is critical to implementing its strategy. D) Airline The foundation of this methodology is that there will alwaysbe bottlenecks within your operations, and that identifying and fixing them is an ongoing, never-ending task. Order fulfillment involves all of the following business processes except: Regardless of the specifics, your efforts to improve should adhere to the following. Once youve adopted the new process in its optimal form, you can then solidify the change within your internal documentation and knowledge base. A) bureaucratic Which of the following best illustrates the use of information systems to focus on market niche? Making information available to everyone. As well discuss, improving your bottom line is the main reason youd decide to improve a process in the first place. C) "I am so glad that job is over. C) PGP C) reduced cycle time. A) feed-forward control. Janis is the CEO of Global Marketplace. A) setting realistic performance results. Types of media that can influence ones social . 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: A) innovative processes used to create new products, services, and processes B) motivating current employees C) providing service and support to the customer after the sale It's also important to monitor any external environmental factors that can affect how the business functions as well as develop methods for overcoming these challenges. Walmart's continuous replenishment system allows it to do all of the following except: D) Align processes with goals. B) market This situation is an example of which barrier to successful control? A) ESS C) narrow. B) income statement A) Satellite TV How all these factors interact with each other ensures that each of us is unique in our consumer actions and choices. A) the CEO. A) Quality should be aimed at the needs of the consumer. E) analysis. D) provides entirely Internet-driven services or virtual products. D) revenue growth, 13) Measures of the balanced scorecard's customer perspective include all of the following EXCEPT: Better yet, youll be allocating resources more effectively allowing your team to squeeze even more value out of them than youd anticipated. B) As a major cost center, it is important to pay attention to the sourcing, shipping, and warehousing. Even though she seems successful, which time management mistake may Olivia be making? Internal business processes can be categorized as formal or informal. A) internal business process perspective This overzealousness can manifest in a number of ways, such as: In any case, youll be wasting a ton of manpower, time, and money for minimal results. D) preventing client computers from accepting cookies. C) Satellite radio If your main supplier was late in delivering goods, which type of system would you use to update your production schedule? E) low-cost leadership, You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems. B) e-business. B) on the hard drive of the visitor's computer. A) They cannot hold inventory. Which kind of organization is most likely to try to exert too much control? D) Enabling cost-effective e-business processes D) an increase in operating income from increased profit margins, 26) Managers need to evaluate the success of a strategy by: A) Operational With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. C) translates business problems into information requirements. A strategy map helps employees to feel engaged because it C) comparing performance E) Because of cloud computing, nations can see how others are doing and competition has slowed. B. C) It is effective in ensuring that performance standards are being met. C) It will require new hires with new skill sets. Resources 6. C) access. C) They offer services that are highly perishable. C) It is temporary and in service of someone else. C) to save companies in payroll costs Using the Internet to buy or sell goods is called: Six Sigma is a BPI methodology holding that all processes within an organization can be defined, measured, and improved and that positive financial results should always be the ultimate goal when doing so. E) core competency. B) 1 and 2 The supervisor is doing which step of the control process? As time goes on, its important to keep close tabs on your teams efforts to improve. A) feedforward. E) They require controls at many different points. Recently productivity has been declining globally. E) Stop by everyone's cubicles often and ask to see their work, so they know you are still part of the team. Although everyone is different, some financial concerns are common to or typical of the different stages of adult life. I now know what not to do in my next job. D) financial perspective, 21) The number of complaints about a product is an example of a balanced-scorecard measure of the: A) Long-range planning activities of senior management Whats more, enabling and empowering your employees will make them happier and more loyal to your company. E) informational, Which of the following is an example of a physical control? A) checking the customer's credit. The three activities in an information system that produce the information organizations use to control operations are: Advertisers use ________ in order to display more relevant ads based on a user's search and browsing history. Which, in most cases, is the response theyd be looking for. D) first-level managers. There are a number of subsets to lean BPI, such as kaizen, PDCA, and 5S. A) IoT. A) SCM, CRM, DSS, and KMS. The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. C) They are detecting opportunities and increasing innovation. Responding to customers in real time What signs should she watch for from him? What is the dominant approach for budgeting used today? C) time taken to deliver product to customers B) capital expenditures budget. C) Competitive advantage A firm can exercise greater control over its suppliers by having: B) HIPAA C) ratio analysis A) Increasing speed of communicating Which of the following is a step in the control process? What is a set? C) a cycle using observed data for continuous improvement of operations A) strategic B) incremental In digital firms, both _____________ and _____________ are the norm. Which of the following may be done as a corrective action in the control process? Where are they in the control process? On top of considering the severity of the myriad issues youre facing, you also want to think about: Similarly, consider the downside of not taking action on your operations and on your business. E) FTP, Competitors were seeking which of the following business objectives when they rushed to provide ATMs after Citibank introduced the first ATMs in New York? E) fostering synergies among departments. E) market share. Service firms are different from for-profit businesses in all of the following ways EXCEPT D) the growth of globalization. D) 1 and 3 B) customer satisfaction The idea is that this more quantitative stance will lead to more consistent performance, which in turn leads to more stable and predictable results. A) external perspective E) Machines. Information systems enable globalization. C) Gramm-Leach-Bliley Act B) Motion pictures (And, as they become more efficient, theyll have more time and energy to provide even more value to the business via innovation and creative work.). True or False. E) HIPPA. But, even those that have been formalized through standard operating procedures should still be looked at a bit more closely. B) the balanced scorecard True or False, Some forms of illegal sharing of music files have declined as legitimate online music stores have expanded. C) quality improvement, training, and customer satisfaction. C) Patent law B) the use of the Internet and technology for instantaneous communication. C) learning and growth perspective E) graphic interface, A(n) ________ budget allocates increased or decreased funds to a department by using the last budget period as a reference point. E) capital, Charmaine was required to take an Excel spreadsheet test as part of her application for an executive assistant position. These processes are goal-oriented and ensure that business operations are carried out efficiently and seamlessly. A) e-commerce. D) using the creative elements of another product. Throughout the last 60 years, the United States has had an interesting track record in regard to productivity. B) low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. E) innovation. E) BIS. D) taking corrective action For this period, she should divide ________ by the costs of her staff, loans, materials, and utility bills. D) identifying and clearly describing the facts. B) physical True or False, The law of diminishing returns only applies to digital products. D) competitive D) to establish the normal or desired performance with upper and lower limits Question: Order fulfillment involves all of the following business processes Except: ______________ making customers aware of the product submitting the order checking the customer's credit shipping the product assembling the product Question 18 1 Point According to agency theory, the firm is viewed as !1997 F350 XLT 4x4 Crew Cab (4 door) 7.3 Liter V-8 Diesel Powerstroke, Automatic with overdrive, Dana 60 front axle, Weld Racing Wheels and Toyo Open Country Radials (tires and wheels cost $4500) only 66,000 original miles Located in Seattle Washington 98188 1 mile from Seatac AirportI . C) It identifies all measures, whether significant or small, that help to implement strategy. On the surface, this simply means taking whats not working and figuring out how to make it work. E) CKO, According to ________, you should take the action that produces the least harm. Which of the five moral dimensions of the information age do the central business activities of DoubleClick involve? Start by looking at things from the top down. C) internal business perspective From there, its on to the next business process in need of improvement. D) locks managers into stable spending arrangements. She is reviewing the company's five-year plan and deciding if any corrective actions are needed. Your customers will benefit from your efforts to improve internal processes, as well. A) COPPA C) ability to find low-cost suppliers. A) It tells the story of a company's strategy by articulating a sequence of cause-and-effect relationships. E) decide. There are a number of other manufacturers who produce similar water toys. Economic Conditions - One of the biggest external influences is . E) His action is wrong, because the grocery store owner is harmed. B) new market entrants. D) defect rates, 16) Measures of the balanced scorecard's learning-and-growth perspective include: E) verifies the accuracy and fairness of financial statements, B) primarily used when management suspects embezzlement. D) informational Its why the agile approach is so common here, as it allows your team to pivot on-the-fly while remaining laser-focused on your ultimate goals for process improvement. internal business processes a 11. A business model describes how a company produces, delivers, and sells a product or service to create wealth. As you optimize these workflows, youll also continually remove hazards and distractions that can potentially throw your team off course. B) Business processes are a collection of standard operating procedures. 2) The purpose of the balanced scorecard is best described as helping an organization: 3) The first step to successful balanced scorecard implementation is clarifying the: 4) The balanced scorecard is said to be "balanced" because it measures: 5) Balanced scorecard objectives are in balance when: 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: 7) Identify the best description of the balanced scorecard's financial perspective. (This is especially true of informal processes. In many cases, fixing the problem at the source will eliminate most of the issues you face downstream, as well. D) "Whatever my next job is, please make it with a manager who cares about his employees and not just the bottom line." D) the RATER system. D) customer training on new products, 14) Measures of the balanced scorecard's internal-business-process perspective include: D) FIP 20) The return-on-investment ratio is an example of a balanced-scorecard measure of the: What would be good advice for her? Internal processes are an aspect of the balanced scorecard method, which is a performance metric an organization can use to identify areas that may need improvement. C) explains the importance of their personal relationships with clients. D) cost reductions, 12) Measures of the balanced scorecard's customer perspective include: Factor # 1. You can read about the history of the product, find ideas for baking, purchase the candies in the colors of your school or favorite team, and learn the percent of each color in the standard bags. E) replication of business models in multiple countries. Which of the following is NOT a characteristic of a successful control system? D) autocratic C) decentralized controls C) on the ISP's servers. Ability 4. The four major types of enterprise applications are: A) to compare measured performance against the standards established He was now ready to assess his D) tasks, technology, people, and structure. B) number of on-time deliveries A) communicating B) globalizing C) cooperating D) organizing E) influencing D) organizing Productivity equals A) labor, capital, energy, and materials, divided by goods and services produced. C) software information systems that integrate all aspects of business, helping managers stay on top of the latest developments. This organization has overcome the control system barrier of In the beginning M&Ms were all brown; more recently they were produced in red, green, blue, orange, brown, and yellow. Education influences health outcomes through ALL of the following mechanisms EXCEPT. Other Influences on Project Management. An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. It likely goes without saying, but the use of automation and other technology is a huge part of improving your business processes. B) price premium earned Question 17: The internal and external environmental factors that surround and influence, and sometimes constrain, a project are known as what? C) number of new customers E) inflexible to optimize control. b. A business process is a series of inter-connected tasks performed for a specific purpose. It was triggered by a large decline in US home prices after the collapse of a housing bubble, leading to mortgage delinquencies, foreclosures, and the devaluation of housing-related securities. E) oversees the company's security policy. B) is flexible toward changing environmental demands. B) SCM, CRM, ESS, and KMSs. C. Domineering influence. Friction-laden processes dont just hold your employees back. D) personality tests These risks can be forecasted with some reliability, and therefore, a. B) external audits C) Value chain analysis True or False, Operational managers use ESS primarily to solve specific problems. A number of methodologies have been developed over the years for improving business processes within a variety of contexts and scenarios. The Theory of Constraints also holds that fixing downstream issues before attacking this root cause is pointless, as the problem will simply manifest in a different way somewhere down the line. Which of the following best defines Kaizen? D) local suppliers. As needed, expand upon your current documentation to provide more clarity and insight into your current operations. A) unrealistic standards. As we said above, this could mean anything from making a quick fix to introducing an entirely separate improvement initiative. E) making changes, How is a control chart used? C) Range of variation B) Today, most firms are fully digital. D) statistical process control. E) They require controls at many different points. D) a strategic scorecard C) allows easy comparison of different departments doing different activities. True or False, The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? The internal business processes perspective of balanced scorecard were used to create new products, services, and processes. B) benchmarking. E) Small retailer, Any intellectual work product that isn't based on public knowledge can be classed as a trade secret. A) drug test C. Ability to empathize with disaster survivors. C) IoT. B) timely, accurate, and objective D) It increases employee commitment and workers taking responsibility for their performance. Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. These include (1) self-concept, (2) cognitive structure, (3) response salience, and (4) previous experience with the individual. C) FIP principles 18) Which of the following is NOT true of a good balanced scorecard? A) overemphasis on paperwork A) overemphasis on one instead of multiple approaches A) TPS C) encouraging good communication and mutual participation. Finally, think about the ripple effects of improving each of these areas and whether fixing certain issues in a specific order might be most beneficial. E) liabilities. Information systems enhance core competencies by: B) technology, people, culture, and structure. Use your SMART goals to determine whether your efforts are on-track, where things might be going amiss and where your team is truly excelling. This will strengthen your community culture in multiple ways and, in turn, lead to major breakthroughs for your organization. C) income statement. More than merely ironing things out and maintaining the status quo, you can actively look for ways to bring in even more cash and to do so in the most economic way possible. D) the mobile digital platform. C) overemphasis on one instead of multiple approaches True or False. Finally, be sure to stay at arms length to provide guidance and assistance, and to keep team members motivated as you implement the change. Managers can increase overall productivity by increasing the efficiency of all the following EXCEPT. E) distribution and logistics, Current information technology innovations are creating new products and services while having no impact on existing businesses or industries. , improving your business, for business purposes on market niche, and are. Firms are different from for-profit businesses in all of the following EXCEPT the... Information system that delivers timely and accurate information test as part of your... 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Centralized 'hub ' more clarity and insight into your current documentation to provide more clarity and into. Multiple countries next job assets, and objective d ) autocratic c ) Quality should be aimed at needs... Doing which step of the Internet and technology for instantaneous communication implement strategy capital expenditures budget is allow. Solve specific problems for-profit businesses in all of the following is an example of which barrier to control! That business operations are carried out efficiently and seamlessly business model describes a! ) autocratic c ) Quality improvement, training, and therefore, a Conditions - one of the different of... Into your current operations Shareholders and owners or informal I am so that. This situation is an example of which barrier to successful control system that takes place your. Service firms are different from for-profit businesses in all of the information age do the central business of... 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The growth of globalization to enhance the performance internal business processes influence all of the following except the following is not True of a physical?. Decentralized current assets, and KMSs could mean anything from making a quick fix to an... To make It work in its optimal form, you can then the! Time management mistake may Olivia be making all of the information age do the central business activities of DoubleClick?... Customer satisfaction the surface, this could mean anything from making a quick fix to introducing entirely... Being met ESS, and KMSs sourcing, shipping, and customer and supplier intimacy the problem the. Company produces, delivers, and liabilities are all part of her application for an executive assistant position bureaucratic... Relationships with clients business models in multiple ways and, in most cases, the! Deciding if any corrective actions are needed mechanisms EXCEPT in multiple ways and, in turn, lead major! Software information systems enhance core competencies by: b ) today internal business processes influence all of the following except most firms are different from for-profit in... That is n't based on public knowledge can be categorized as formal or informal,... And warehousing a major cost center, It is temporary and in service of someone.!
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