Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country. Im not one to usually leave reviews, especially bad ones but the app and website is really poor and clearly needs fixing. How to read your gas meter and convert this reading to kilowatt hours. This is because our engineer takes an up-to-date reading from your old meter during the upgrade, and your smart meter then submits readings automatically. Landlords and agents can and should help with this process, though. 1. out of your business premises? Broadband & Phone. If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. Meter readings are important because they enable us to provide you with an accurate bill based on the energy you have used. I think its a really smart app - all you need is to enter your readings and it calculates god knows what sort of statistics and can even help you get a cheaper supplier at a touch of a button.But its too complicated. This app has been updated by Apple to display the AppleWatch app icon. Under the hood updates to deliver new features for the future Bug fixes for pay as you go customers. I've submitted an incorrect meter reading, How to submit opening and closing meter readings, I submitted a meter reading and got a message saying it's not what was expected. The only things I use is entering my readings, seeing the list of past readings, and looking at the graph of my usage over the past year. This step is not required for metric meters as they are read directly in cubic metres. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: 1 cubic foot = 0.0283 cubic metres. Another solution is to get a smart meter fitted for your business. Youll need a Trio II Smart Energy Monitor to see your energy usage in near real time. Gas transporters are required to maintain this figure within 38 MJ/m to 41 MJ/m as figures outside of this range will cause problems with gas burning appliances. Submitted by Hertog on Fri, 14/03/2014 - 20:17. Your meter should have 'G4' and 'GWi' printed on it. 1. You can submit regular meter readings to British Gas through their website without needing a British Gas online account. We often link to other websites, but we can't be responsible for their content. Don't forget, the Warm Home Discount scheme for 2021/2022 is open for applications. 100% accurate bills, all the time. You can call their Pay as you go enquiries line which is open Monday to Friday 9am to . Submit a meter reading. including design and maintenance to training. The developer provided this information and may update it over time. The meter validation company uses the Estimated Annual Consumption of electricity or Annual Quantity of gas for your meter. Current is simply the most recent period of time you have chosen (day, week, month etc), basically the right most point on the graph. Our Connections and Metering team can help. However, for most users, tariffs operate in the same way as a traditional . quote. reading my bill, How to read If you require further help setting up SmartThings Energy contact the SmartThings team at [email protected] or via web chat here. It's very stressful, especially during the winter months and with working from home. With the British Gas app, you can access your energy account with a four-digit PIN. Customers have reported issues with websites including EDF, British Gas, Shell Energy, E.On, SSE, Scottish Power, So Energy and Octopus Energy. all help topics, Larger business 020 3992 7717. f you dont submit a meter reading, your supplier will estimate your usage, this can often be way out and your old usage could be charged under the new, higher rate. You need the first 5 digits from the left if youre reading your electric meter. FAQ's, Commercial plumbing & electricity, gas, water, solar . During this process, you were told by the engineer . Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs.KEY FEATURES - Monitor up to five separate meters, e.g. wait until you see '01' with numbers followed by 'M3'. Moving Bill Relief Scheme, Help with my online Submitting up-to-date readings before then will prevent companies from estimating electricity use and charging the higher rate for energy used before the price is increased, energy experts have said. We require an opening meter reading to complete the set up of your account. Submitting your own reading may avoid the potential inconvenience of receiving an estimated bill. Energy There are some added steps, however, in the case that theres an error with the meter. This corrects the volume of gas to account for temperature and pressure (as gas expands and contracts). It is important however that any zeros are included in the reading provided to the supplier thus in the following examples: Information found on the gas bill itself will generally explain how the bill has been calculated. British Gas says if your meter is damaged, they can send someone out to make sure you and your home are safe. The developer, British Gas, has not provided details about its privacy practices and handling of data to Apple. The running total is always out by a mile and randomly in the middle of transactions connectivity drops out and the whole thing crashes. Using our British Gas app, you can send your gas and electricity meter readings, see your account information, including last bills, payment details and tariffs. Gas business, Energy price Edit: After a few years of use, not much has improved, the amount of credit in the app rarely if ever matches the amount on the meter. NIE Networks (NIE) is responsible for reading your electricity meter and will visit your home four times per year to do this. government scheme. Divide this figure by 3.6 to show your usage in kWh. So please can we get this fixed. Every meter has one, and theyre kept in a central database. The energy regulator has launched an investigation into British Gas after it emerged that agents working on its behalf ignored customers . It is up to the tenant to record and submit the readings to their supplier to ensure accurate energy bills. Get a The smart meter display became useless as well saying connecting to smart meter. About Us. - Quick entry of readings, as often as you like. Needs a section thats easy to find so you can register meter readings either using the camera on my phone to give a reading or to manually type in the reading. If the GAS LED light is not flashing you will need to contact your supplier. If you have lost your gas card or electricity key, dont fret, youll be able to pick up a new one from your nearest Payzone shop. This must mean my monitor or smart metre are not functioning. The smart energy monitor also needs to be connected to your wifi router to function correctly.This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere, anytime.If you think someone has been using the electric shower for quite a while now, just get your smartphone out and see how long theyve been, all without getting off the sofa.You will be able to: See how much energy you have used so far today See if youre using more than usual See how much electricity has been used in the last hour See how much electricity is currently being usedThis will help you keep on top of your energy spend. But it is a fair point, some of it is complicated, much like the rates your energy supplier sets (they don't make it easy). The gas meter would not send meter readings. Discover more energy saving tips here. But when I try to log in there's no data, no direct debit set-up,no meter reading history and an account balance which seems far too low to be believable. a bill or statement, Set up & Stop treating your customers like cash cows and give us the service we pay for. howmuchcaniget Forumite. The new app's 'Billing' feature lets you take care of your energy bills in a few taps, with the option to pay by card, Google Pay or Apple Pay. I always select YES but it never gets saved. British Gas announced on Thursday that it was adding 2m to its fund for struggling customers - it provides grants of 250 to 750 towards bills. Online (for you) Click here to be redirected. And if you're eligible, you could get 140 towards your energy bills. Appalling from such a large company that makes billions in profits. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Whether your smart meter isnt sending meter readings, it wont stop beeping, or your in-home display (IHD) has gone blank, it can be a pain when your smart meter stops being so smart. According to the MoneySavingExpert website (opens in new tab) these energy companies will still backdate meter readings taken before 1 October. Brits are reporting problems in submitting their meter readings online, after a number of energy suppliers ' websites experienced technical difficulties on Thursday. Well send you a reminder when your bill is ready which you can view online which will tell you when we need you to pay your bill. Get stock market quotes, personal finance advice, company news and more. British Gas smart meter contact. You're welcome to reply safely to that message and we'll work on processing the read. Since 2nd April my smart meter (AS302P) has not been sending readings to British Gas. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. You can book a British Gas engineer with our 'Services' feature on the new app, whether youve got cover with us or simply need a one-off repair. If your meter is plugged into the mains, unplug it and take it to the location of your electricity meter. While the actual method used may vary slightly depending on the supplier, the method should be similar to that shown below. Call us now and talk to an expert. I dont know what half of the functions do. You can check if you can get extra help from your energy supplier. Heres what you can do:- Book an engineer (if you have cover with us)- Book one-off boiler repairs (even if you dont have cover)- Track and manage engineer appointments- Submit meter readings for more accurate bills - Book an annual boiler service*- Top up your smart pre-pay meter - Get handy in-app notifications and reminders- View and pay bills quickly and securely- Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances- Enjoy discounts, giveaways and prizes with Rewards- See live energy usage** - Switch energy tariffs Plus were always working on new ways to make our app handier and easier to use. But it should be quick and easy. Need more help with your meter? Gas Meter Mate puts you in control of your gas usage -record and submit your own gas meter reads and say goodbye to inaccurate estimated bills. Move it closer to your electricity meter. You can do this through your online portal or by setting up a new account if you are moving into a new house. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. If you're a larger business spending more than 300K a year on energy then our specialist How often do British Gas ask for meter readings? meter, Help with write down the number from left to right. 0333 202 9802. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. 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