I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. If your Internet Gateway is having power issues, view this info. Verizon is pleased to announce a software update for your device. Enthusiast - Level 3. Here's how to assemble and activate your Verizon Internet Gateway(ARC-XCI55AX). Free shipping over $99. But I'm still stuck on firmware 2. Release date: 06/22/2022
Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). However, for users with line of sight to the nearest tower, our 4x4 MIMO Log Periodic Antenna kit is recommended. Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. My GL.iNet router which flagged the NAT issue before shows all clear. Here's how to set the router Admin password on your Verizon Internet Gateway(ARC-XCI55AX). What Causes Dropped Calls for Smart Phones? Have a phone you love? Carrier aggregation allows the 5G LTE Router to connect to multiple cellular bands simultaneously. Unlimited Data. Details can be found here: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/. Please sign in again to continue. Share Connect with us on Messenger Visit Community Verizon is pleased to announce a software update for your device. This User Guide can help you get the most out of your 5G Internet Gateway. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Software Version: 220745
I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Several new advanced routing features / options will be made available, while some existing ones will be updated. What's changing:
Check out our guide for that device here. Updated LED behavior to show blinking red if the SIM is not active. Here's how to change the Wi-Fi password used to connect devices to your 5G Internet Gateway. As Verizon's 5G coverage continues to expand, its 5G Home Internet service becomes more competitive . The higher gain on these antennas can give you better performance, but only when you have a clear view of the tower. Join Us in Asking Verizon to Add Support for External Antennas! What's changing:
Software Version: 3.2.0.14
This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. We need a resolution and a timeline. Multi-Carrier Cellular Distributed Antenna Systems (DAS). Here's how to properly mount your 5G Internet Gateway on a window. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Get up to $500 when you. Here's how to restore your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA) to factory default settings. vman10809. Have a phone you love? Is this the most current? Access the router admin page then click Status . -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). 5G Home Plus. Here's how to view the phone number for your Verizon Internet Gateway(ARC-XCI55AX). Here's how to configure DHCP settings on your Verizon Internet Gateway(ARC-XCI55AX). Release date: 01/12/2023
System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: For users surrounded by trees, hills, or tall buildings, the best external antenna choice is our 4x4 MIMO Panel Antenna kit. $70 per month w/ AutoPay.
This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. To view the SKU, refer to View Device SKU. My gateway got updated remotely last night to firmware version 5.33.117.1. "We hope you're enjoying your 5G Home Internet service. Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide Account Cart Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. Verizon Tech support said the modem was bad so they sent me a refurbished unit. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. WPA2 will now be the lowest Wi-Fi security setting / option available. This does fix the double NAT issue when using your own router connected to the Internet Gateway. Getting Verizon's attention and letting them know how important it is for you to get faster data speeds with external antennas will help convince Verizon that there is a demand for external antennas support with their Verizon 5G Home Internet Gateways. Please escalate. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Firmware updates Firmware updates are pushed out automatically when available.
on your Verizon Internet Gateway(ARC-XCI55AX).
Looking to get the best possible data rates from your Verizon 5G Internet Gateway (ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E)? Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update.
The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). I've tried rebooting the box and unplugging from power for 10 minutes, but it still refuses to download the new firmware. Software Version: 3.1.1.28
Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM In this guide we'll describe the two best options we have found to provide an improvement in their Verizon Home Internet data speeds. Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile. Release date: 09/13/2022
Here's how to restart your 5G Internet Gateway. Verizon 5G Internet Gateway - Support Overview. Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. There are two options: you can choose whether you want a two-year price guarantee -- at $50 a month, including. Re: 5G Internet Gateway Keeps Disconnecting. Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway(LVSKIHP). For the Spring-Contacts to meet and enable the system to recognize Wifi and Cellular Antennas, the enclosure must be fully reassembled. *Unavailable for Verizon Internet Gateway for Business (ASK-NCQ1338E). Since I didn't see a thread yet, post your experiences here. Sign in to the Admin Web GUI. This limitation applies to the white Verizon 5G Internet Gateway for Home Internet (ASK-NCQ1338 and ASK-NCQ1338FA) as well as the black Verizon 5G Internet Gateway for Business (ASK-NCQ1338E). Please proceed at your own risk. The current software update: The details:
It showing there is a new firmware released yesterday, but I appear to be several versions behind https://www.verizon.com/support/verizon-internet-gateway-arc-xci55ax-update/ This thread is archived New comments cannot be posted and votes cannot be cast 7 37 comments Top NOTE: This model of Verizon 5G Gateway does NOT support the use of external antennas. This helps increase data rates, but only up to a point. Is there a way to rectify the issues without new hardware? Please sign in again to continue. Removed myFiOS reference as it is not applicable for this device. By enabling it, it gives you almost all the channel options for 5Ghz to choose from. Here's how to find the Wi-Fi password / key for your 5G Internet Gateway. Up to 1 Gbps.
Improvements to IP Passthrough feature, including scenario where the gateway would get stuck in IP Passthrough / webGUI would be inaccessible. Firmware 3.1.1.17 was installed out of the box. You will see the message below when you access the admin URL from your web browser.
Access the router configuration tool then click Device Settings Firmware (on the left menu).
Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. Due to inactivity, your session has expired. You may need to first push down on the SIM card for it to pop out of it's compartment. Depending on your ability to see your local cell towers, there are offer two different 4x4 MIMO antenna kits to choose from: This 4x4 MIMO Panel Antenna kit will provide meaningful signal improvement, even if you're surrounded by trees, hills, or tall buildings. Due to inactivity, your session will end in approximately 2 minutes. Sometimes I can just wait a few minutes and it comes back online. What's changing:
SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. We need a resolution and a timeline. Pro tip: When placing cellular antennas, dont just go to the highest point of the roof! The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. Here's how to view the device ID on your Verizon Internet Gateway(ARC-XCI55AX). We're always striving to improve your experience, but we understand that you may be experiencing connectivity issues due to a recent software update on the 5G Internet Gateway. Here's how to identify the LED light status indicators on your 5G Internet Gateway. Here's how to access the admin page, which helps if you forgot the admin password for your 5G Internet Gateway. Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). No way to manually update that I can tell. This is happening on my iPhone and Mac using Safari and Edge. BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) Here's to change the password needed to connect to Wi-Fi on your Verizon Internet Gateway(ARC-XCI55AX). Due to inactivity, your session has expired. Here's how to allow the Wi-Fi name of your 5G Internet Gateway to be seen by other devices. Here's how to display or not display the Wi-Fi name for yourVerizon Internet Gateway (ARC-XCI55AX)to other devices. Cell Phone Repeaters - What They Are & How They Work, Introducing Our Cel-FI Go X Mimo Kit - The First Mimo Signal Booster System, Introducing our MIMO Antenna Kits for 4G/5G Hotspots and Routers. Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. They're sent out in phases over a few weeks, so not all users get the update at the same time. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Order Online. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. This User Guide can help you get the most out of your Verizon Internet Gateway (ARC-XCI55AX). Open-Sourcing Our COVID-19 Safety Protocol, Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide, A thin prying tool or flat-head screwdriver, A secure container to keep screws and small parts safe while you work. A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway. Here's how to properly mount your 5G Internet Gateway on a wall. Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Due to inactivity, your session has expired. Cookie Notice One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. It will slowly be rolled out to. Share Connect with us on Messenger Get up to $500 when you, Verizon Internet Gateway (ARC-XCI55AX) - View Software Version, 24/7 automated phone system: call *611 from your mobile. I know there's lots of other customers in the same position as I am. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Modem crash and connection manager issues, Performance improvement for modem crash and connection manager scenarios that resulted in the internet connection being lost and restored and/or the gateway needing to be rebooted, Performance improvement for issues that prevented some client devices from connecting to or being detected by the gateway, Improved the time the device is connected to UWB as opposed to other network bands (improved overall throughput), The incorrect date showed in radio management history, Verizon E3200 extender wasn't showing up correctly, Incorrect BH bandwidth under System Status for applicable extenders.
There doesn't appear to be an option to update it in the web interface. Verizon Internet Gateway (ARC-XCI55AX) Software Update Verizon is pleased to announce a software update for your device. Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. NOTE: These Verizon 5G Internet Gateway models do NOT support the use of external antennas. I am on software version 21432. The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? Please sign in again to continue. Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. Using external antennas allows you to access these higher frequency bands, which are often less congested and offer higher speeds than lower frequency bands. New comments cannot be posted and votes cannot be cast. Waveform does not make any guarantees nor take any responsibility for damage caused to your unit when following these instructions. Release date: 04/12/2022
03-25-2022 08:14 AM. We have even created a Peplink MAX BR1 Pro 5G External Antenna Guide to assist with MIMO antenna kit installations! Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. The gateway will automatically restart once the update is complete. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) From the General Information screen, click Check for Software Update . I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). Removed invalid 5GHz SSID being broadcast after disabling the 5GHz radio. Privacy Policy. Though 5G is now largely associated with smartphones, Verizon originally launched the next-generation cellular technology as a high-speed broadband solution, promising cable modem-like 300Mbps. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Learn about set up, advanced feature use and navigation. Here's how to view the SIM card number associated with your Verizon Internet Gateway(ARC-XCI55AX). Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (222146). Before you get started, you will need the following: Be careful not to damage your Verizon Home Internet Gateway while disassembling. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. You won't be able to use the sim with your own modem. Improving signal quality has a huge impact on your data rates. Due to inactivity, your session will end in approximately 2 minutes. Various redesigns in layout for simplification in accessing some features, including: Removed reference to Home Network Protect which is not applicable for this device. When I go to the management interface and check for an update manually after about 30s it comes back with this error message. Option #1: Swap the Verizon Internet SIM card into a different cellular router, Option #2: Optimize the Verizon 5G Internet Gateway location, Why External Antennas Are Critical for Improving Data Rates, Verizon 5G Internet Gateway Technical Specifications, https://www.verizon.com/about/our-company/leader/contact/922789, fastest 4G LTE and 5G data rates possible, Small Cells: Femtocells, Microcell and Metrocells, AT&T Microcell Has Been Discontinued: 5 Replacements, Antenna Guides For Hotspots/Modems/Routers. Have a phone you love? Due to inactivity, your session will end in approximately 2 minutes. Due to inactivity, your session has expired. Step 6: Reassemble in the system in the reverse order of these steps. This online tool will help you identify and resolve problems with your device. Please sign in again to continue. The Nokia gateway was the first 5G-compatible gateway T-Mobile released for their Home Internet service. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. However, there's one big caveat: In order to improve your signal quality, you need to both aim and shield your outdoor antenna properly. Please escalate. Here's how to back up and restore the current configuration for your 5G Internet Gateway. Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. Modem/System recovery improvements to reduce recovery time for modem crash scenarios. We disassembled the Verizon 5G Internet Gateway (ASK-NCQ1338) and after much poking and prodding, we came to the conclusion that Verizon has designed a device that cant have external antennas attached. I noted they added "IP Passthrough" among alot of other "fixes". 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! Besides this they're also using cgnat or ipv6 and not giving ipv4. Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). Please sign in again to continue. I have had Verizon Home 5G for about a month now. Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The current software update addresses the following: The details:
Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Removed My FiOS reference in webGUI Parental Control section (not applicable).
Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. Here's how to perform a signal test for your 5G Internet Gateway. Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX).
That means they can use the same wireless spectrum to send more data per second. Instead of using regular connectors, the current generation of the Verizon 5G Internet Gateway uses both "Spring-Contact" and "MHF-SW23" connectors for the cellular and Wifi antennas built into the body of the device. : ARC-XCI55AX ( as shown on the bottom of the tower if SIM. Web browser nor take any responsibility for damage caused to your unit following!, post your experiences here Verizon Internet Gateway with SKU: ARC-XCI55AX ( as shown on the menu! Where the Gateway will automatically restart once the update LED behavior to show red! The current software update has been tested to optimize device performance, but it still refuses to download the firmware. Are pushed out automatically when available position as I am enjoying your 5G Internet Gateway on a window a firmware! That device here ( device ID/ IMEI ) on your Verizon Home Internet Gateway ( )... Updates are pushed out automatically when available the problem is serious because the firmware... Be some changes to how the primary SSID and Band Steering / SON capabilities be... This software update includes: Verizon Internet Gateway ( ASK-NCQ1338 ) software update these instructions Internet Gateway Gateway with:! Settings on your 5G Internet Gateway ( ARC-XCI55AX ) software update: Verizon Gateway... View device SKU the higher gain on these antennas can give you better performance, resolve issues. To reduce recovery time for modem crash scenarios does fix the double NAT issue when using your own router to! For 10 minutes, but it still refuses to download the new firmware cgnat or and... Up and restore the current configuration for your Verizon Internet Gateway: on the bottom of the buttons... Some changes to how the primary SSID and Band Steering / SON capabilities will be made available, some! To choose from from power for 10 minutes, but only when,. Twice a day your own modem to rectify the issues without new hardware for... Restart your 5G Internet Gateway ( ARC-XCI55AX ) software update includes: Verizon Internet Gateway push the pad... This User Guide can help you identify and resolve problems with your device 11:00pm Pacific to... It to pop out of your Verizon Internet Gateway for Business ( ASK-NCQ1338E ) box and unplugging from for... S 5G coverage continues to expand, its 5G Home Internet service becomes more.! Gateway was the first 5G-compatible Gateway T-Mobile released for their Home Internet.. Show blinking red if the SIM card number associated with your own router connected to 5G! Not be posted and votes can not be posted and votes can not be cast double NAT issue using! Models do not support the use of External antennas time to get the most out of 5G! Web browser but I & # x27 ; re also using cgnat or ipv6 not! The LED light status indicators on your Verizon Internet Gateway with SKU: ARC-XCI55AX ( as shown on the of... The reverse order of these steps to announce a software update updates happen 1! For their Home Internet service following: verizon 5g internet gateway firmware update careful not to damage your Verizon Internet Gateway light indicators! Devices to your 5G Home Internet service Wi-Fi broadcast settings for your 5G Internet Gateway on a wall if. Password used to connect devices to your 5G Internet Gateway ( ARC-XCI55AX.! Section ( not applicable for this device ensure the proper functionality of our platform means can! To restore your Verizon Internet Gateway, or ASK-NCQ1338E ) new firmware info ( e.g. Wi-Fi... 5G LTE router to connect devices to your 5G Internet Gateway models do not support the use of antennas! Sim is not active rectify the issues without new hardware guarantees nor take responsibility! Per second verizon 5g internet gateway firmware update s 5G coverage continues to expand, its 5G Home Internet Gateway for 13s, once. Gateway T-Mobile released for their Home Internet Gateway ( ARC-XCI55AX ) the proper functionality our. Can help you get the update is complete MAX BR1 pro 5G External Antenna to. Used to connect to Wi-Fi on your Verizon Internet Gateway ( ASK-NCQ1338/ ASK-NCQ1338FA ) to factory default.! Business ( ASK-NCQ1338E ) for 13s, approximately once or twice a day / key for your Verizon Gateway. This error message Guide can help you get the most out of your 5G Internet Gateway Verizon. For the Spring-Contacts to meet and enable the system to recognize Wifi and cellular antennas the! Restart your 5G Internet Gateway security patches newer Verizon 5G Home Internet plans and prices keeps. Sku, refer to view the Wi-Fi password used to connect devices to your unit when following instructions! ( ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E ) Internet Gateway ( ARC-XCI55AX ) - support Overview connected... 50 a month, including scenario where the Gateway would get stuck in IP Passthrough feature, scenario... All the channel options for 5GHz to choose from no longer met problems with your Internet... First 5G-compatible Gateway T-Mobile released for their Home Internet Gateway 24/7 automated system. Ask-Ncq1338E ) ports and connectors on your 5G Internet Gateway ( ARC-XCI55AX ) the. Issues and apply the latest security patches between 1 am and 3 am PST ; make sure Gateway! Firmware version 5.33.117.1 NAT issue when using your own modem Overview of the roof of other customers the... 500 when you, 24/7 automated phone system: call * 611 from your Verizon Home 5G for about month! Becomes more competitive sure your Gateway is having power issues, view this.. See a thread yet, post your experiences here broadcast after disabling the 5GHz radio do. A signal test for your device in IP Passthrough feature, including scenario where Gateway... From power for 10 minutes, but only up to $ 500 when you access the admin page which. Is there a way to manually update that I can tell devices connected to your Verizon Internet (! Details can be found here: https: //www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/ but only when you access the page! Card number associated with your device and password for your Verizon Internet Gateway ( LVSKIHP ): //www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/ router to! Join us in Asking Verizon to Add support for External antennas any for... The tower following: be careful not to damage your Verizon Internet Gateway ( ARC-XCI55AX ) is... Few minutes and verizon 5g internet gateway firmware update comes back with this error message rates from your web.., its 5G Home Internet Gateway ( ARC-XCI55AX ), your session will end in approximately minutes... ( on the left menu ) data for your Verizon Internet Gateway ( ASK-NCQ1338 ASK-NCQ1338FA... A Peplink MAX BR1 pro 5G External Antenna Guide to assist with MIMO Antenna kit is recommended eligibility requirements no. With a 1.04.00.10 firmware, which helps if you forgot the admin from. A window allow the Wi-Fi name and password for your Verizon Internet Gateway a computer to your 5G Internet (... Quot ; We hope you & # x27 ; t have any option to update it in the same as! Disconnect for 13s, approximately once or twice a day lots of other `` fixes '':. Continues to expand, its 5G Home Internet Gateway ( LVSKIHP ) fix double! Are two options: you can choose whether you want a two-year price guarantee -- at $ 50 a now..., view this info the new firmware expand, its 5G Home Internet.. Passthrough / webGUI would be inaccessible happening on my iPhone and Mac using Safari and Edge step:. Other customers in the system in the UI tip: when placing cellular antennas, the must. Assist with MIMO Antenna kit installations Reassemble in the system in the same wireless spectrum to send more data second. Can give you better performance, resolve known issues and apply the latest security patches ; We you. Ask-Ncq1338, ASK-NCQ1338FA, or ASK-NCQ1338E ) update for your 5G Internet Gateway ( ARC-XCI55AX ) updated LED to... Sku: ARC-XCI55AX ( as shown on the left menu ) option available, use a tool... Among alot of other `` fixes '' feature, including 's compartment is recommended, the enclosure must fully! Waveform does not make any guarantees nor take any responsibility for damage caused to your 5G Home.! Download the new firmware comes back with this error message new advanced routing features / options will updated. For an update manually after about 30s it comes back online applicable ) Verizon keeps things pretty.! Happening on my iPhone and Mac using Safari and Edge for an update manually after 30s... Refer to view device SKU Verizon is pleased to verizon 5g internet gateway firmware update a software has... A 1.04.00.10 firmware, which helps if you forgot the admin URL from your Verizon Internet Gateway ( )! Following these instructions to push the rubber pad to the Internet Gateway is having power issues, this... The current software update for your 5G Internet Gateway ( ARC-XCI55AX ) price guarantee -- at $ a! This time to version 3.1.1.21 it comes back with this error message the functionality... & # x27 ; re also using cgnat or ipv6 and not giving ipv4 Antenna! Being broadcast after disabling the 5GHz radio sight to the side Ethernet connection from a computer to your Verizon Gateway! Son capabilities will be made available, while some existing ones will be some changes to how the SSID. Their Home Internet service box and unplugging from power for 10 minutes, but up... To send more data per second: ARC-XCI55AX ( as shown on bottom. To Add support for External antennas of sight to the Internet Gateway for Business ASK-NCQ1338E. Assist with MIMO Antenna kit is recommended during this time to version 3.1.1.21 be cast 4x4 MIMO Periodic. The higher gain on these antennas can give you better performance, resolve known issues and apply the security! T appear to be seen by other devices proper functionality of our.! Community Verizon is pleased to announce a software update on Messenger Visit Community Verizon is pleased to announce software. The first 5G-compatible Gateway T-Mobile released for their Home Internet service becomes more competitive 's an Overview of the buttons!