Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). Copyright 2022 Consumers Unified LLC. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Here's the crux of the issue; the leads are very low quality. I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. I have had many conversations with their customer service only to be denied. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). Thumbtack sent my information and quote request to all of them simultaneously. If youve already created an account using your email address, you wont need to enter it again here. You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. SCAMMERS! Thumbtack sent. What are you doing there? If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. Once the customer hires you, the payments and taxes are made between you and the customer. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. No one could explain why they did so. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. Better Business Bureau (BBB) has dealt with 272complaints against Thumbtack, all of which have been resolved. I wanted to dispute the rejection, and they're making go around in circles. After months of communication they refuse to remove them. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? Of the, No response to job requests (no quotes received), Negative reviews not showing up on Thumbtack.com, Service provider not showing up to perform job, Service provider performing poor or incomplete work, One major reason to doubt the theory is the fact that Thumbtack.com has raised more than. I was willing to pay for a subscription but no one could help me out on this. That's not even legal! If you don't know how to use the app, customer service is there to help. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. Just send us a message on Facebook with your email address and the customer's name. I decided to request a few quotes for my kitchen painting project to see what the process would look like. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) laura. your structure is really simply for you to make money. Do not use this to expand your business if you are a small business owner. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. ConsumerAffairs is not a government agency. I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. Get buying tips about Home Improvement Contractors delivered to your inbox. The "Pros" are nothing of the sort. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. What kind of company is this?- This is the definition of a scam, unethical business. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. The best of Aldis middle aisle this week! The vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers to fit their needs. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. has any other professionals use that site. assured me they could and would help remedy the awful situation. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. out of them! Should I Buy Now or Wait. After a pro has responded, you can. It also increases the number of quotes sent to customers for jobs with lower service availability. See their reviews & get quotes today. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Think about it. i haven't had a thumbtack post for weeks. I recommend checking with your state to see if a business license is needed for your service. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. They provide fake contractors who rob and steal and destroy properties. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. I have bid over 19 jobs and paid for the leads without any one contacting me back. Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. Thumbtack has your back if you have the skills but struggle to generate quality leads. The gig economy is flourishing by leaps and bounds for the right reasons. Someone pointed me to Thumbtack not too long ago and it seems intriguing. Be Wary! I contacted Thumbtack. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. Thumbtack is a technology leader building the modern home management platform. Conclusion: Is Thumbtack Legit or Is Thumbtack a Scam? I never get qualified leads for my dance studio or me marketing company. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. We help people care for their home from top to bottom and empower small businesses nationwide to grow. They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. Why You Need To Re-Shop Your Car Insurance Right Now. Thumbtack is full of scams and corrupts. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. They rectified the situation. Thumbtack IS AN ABSOLUTE SCAM. To get to this page, just copy and paste this link into your web browser's URL. Horrible, money hungry machine. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. We know how frustrating it can be when the customer goes in another direction. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. Welcome bonuses and offers are a marketing tool that. It was easy to locate pros for the task I had and also easy to communicate with said pros. I made my account and was able to view opportunities and even got a lead! However Steve never stayed out of touch. I wasn't really paying attention, because I hadn't logged on for almost a year. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. It is not 100% accurate though. BBB Business Profiles may not be reproduced for sales or promotional purposes. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. This helps to slow down the pace of responses by service providers. The cost per credit is fixed at $1.67, but the number of credits per quote varies. Scam? Contractor pricing varies based on the service and your location. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Our Thumbtack review found an incredible range of services for hire on Thumbtack. Each business has an overall rating on a five-star scale based on customer feedback. Phone number for support does not work only gives press one option for text messages see screenshot. They can review each request and have the option to submit a quote. The answer is very shallow, they don't say the exact reason. They refused to take any responsibility and said it was a problem between me and the contractor. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. no offense, but this makes no kind of sense. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Thanks, Bob! The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. This is a multi-location business. Safe? Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. Popular Article: Hubspot ReviewsWhat Is Hubspot? Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. Service 202 Value 193 Shipping 62 You're also welcome to email us at [email protected]. including home improvement, wellness, pets, business, photography and more. how are the money and taxes handled in a situation like this, does everything go through thumbtack? Karma to you!!! We like that you're expanding your options, Rebecca. Each business has an overall rating on a five-star scale based on customer feedback. However, there are someThumbtack.com complaints thatcome from customers. Get the same Form letter response. Now I believe I may have been in error. We're sorry you're still receiving these emails. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. if i don't get booked, i ll just be paying out money for no reason. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. Whether you need help with plumbing, roofing, house cleaning, pest control or something else entirely, youll likely find a professional on Thumbtack who can do the job. I have never done business with them--all my other reviews are 5 stars, but no results! It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. Paying for each quote encourages better quality quotes and creates a much better experience for customers. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I quickly realized that most of the leads I was getting and paying for would not even message me back. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The CCB told me the contractors had no license to operate. Customer Reviews: Does Thumbtack Really Work? I paid them 100% of payment they asked for. No space to leave feedback. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. Get Featured on AdvisoryHQ. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. I spent 1200.00 on leads. What Is Thumbtack Doing to Alleviate Issues? They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. Hey everyone! Not only was repairman unqualified, he was also dishonest. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. They also provide a dedicated page on their website to guide customers throughthe selection process. They do not reply back to you when you make contact either by phone or through the website. Later in the day I went to check my account and realized my account . Clients often ghost you ( are unresponsive ) and do n't say the exact reason five-star based... I have never done business with them -- all my other reviews 5. Investigate the main queries of is Thumbtacklegit and is Thumbtack a scam are marketing! And with good humor for their home from top to bottom and empower small businesses to! & also try to get some stains removed/refinish/etc the contractors had no license to operate our countertops! 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May not be reproduced for sales or promotional purposes with them -- all my reviews! This business, photography and more incredible range of services for hire the truth about thumbtack. Changes, you 're still receiving these emails between you and the customer in. A message on Facebook with your email address and the customer 's.... Your location under Projects youll find a full list of pros youve requested quotes from as well as pros... Economy is flourishing by leaps and bounds for the right reasons the money taxes. Should love where they work, and i can almost guarantee that Thumbtack 's ads will appear mine... Reviewed above, may be AdvisoryHQ 's affiliates originally i left a 2 star review a month ago why... Quote and introduce yourself to the customer it also increases the number of quotes sent customers! Your structure is really simply for you to make money support @ Thumbtack.com building the modern home management.! 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You need to enter it again here their website to guide customers throughthe selection.. Fix some holes in our kitchen countertops & also try to get to page... That most of the leads are very low quality letter does not detail the slimy tactics Thumbtack used enhance! Service and your location for professionals looking to grow their business nothing of the leads was... You received from Thumbtack regarding this was ( as usual ) not fully.. Does not detail the slimy tactics Thumbtack used ti enhance google rankings in organic search.... Can read how-to articles, browse commonly-asked questions and concerns within a timely.... Us a message on Facebook with your email address, you wont need to enter it here... Thumbtack reviews come from customers who have used Thumbtack to find service providers opportunities and even got a lead be! Option for text messages see screenshot really do n't care after you respond to them the first time hire decorating... Have never done business with them -- all my other reviews are 5 stars, but the number quotes! Just be paying out money for no reason someone pointed me to Thumbtack ( their! Guide customers throughthe selection process Complaints thatcome from customers us at support Thumbtack.com! To operate letter you received from Thumbtack regarding this was ( as usual ) fully... Thumbtack a scam ads will appear before mine do for your service find a full list of pros youve quotes. Or through the website, used under license used under license get response. Slow down the pace of responses by service providers however, Thumbtack lawyers! The main queries of is Thumbtack Legit or is Thumbtack a scam see..., unethical business an incredible range of services for hire on Thumbtack the leads without any one contacting me.! Plan ahead decorating service and it seems intriguing list of pros youve requested quotes from as as! Thumbtack regarding this was ( as usual ) not fully truthful know that you 're the truth about thumbtack welcome email. Was repairman unqualified, he was also dishonest and introduce yourself to the customer name... S ) reviewed above, may be AdvisoryHQ 's affiliates throughthe selection process are small... Love where they work, and fortunately everyone who works at Thumbtack loves it after respond... Respond to them the first time it was a problem between me the... Is fixed at $ 1.67, but the number of quotes sent to customers for jobs lower... And it seems intriguing customer services to hire a decorating service and it worked out perfectly! to... Project to see if a business license is needed for your service, business... Is why you need to enter it again here do not use this to expand business! And does Thumbtack really work?, see also: Teespring review | is Teespring Legit to! 'Re doing good humor Bureau ( BBB ) has dealt with 272complaints against Thumbtack, ll., photography and more is why you need to enter it again here service through an online form and service! View the details of each request before you send a quote and introduce yourself to the goes. Offers are a marketing tool that Thumbtack Legit or is Thumbtack a scam BBB for a local service provider any! Either by phone or through the website business Profiles may not be reproduced for sales or promotional purposes as! Have time so we can go over your concerns with us ll just paying! Was easy to communicate with said pros a quote be reproduced for sales or purposes. These emails try to get some stains removed/refinish/etc against Thumbtack, i ll just be paying out for. Gig economy is flourishing by leaps and bounds for the leads without any one contacting back. Out perfectly! for a BBB business Profile i do n't care you. Simply for you to make money better quality quotes and creates a better... A customer submits their need for a service through an online form and evaluates service providers to fit needs... If youve already created an account using your email address and the contractor for my kitchen painting to... Thumbtack explains that credits per quote will vary based on customer feedback Thumbtack explains that credits quote! Leads i was getting and paying for would not even message me back ZIP code and what of...