Worried that we will not be able to use the medallion for our august cruise. Can't enter in dates. Bottom line: It's not your job as a customer to find workarounds for their blunders. Can my Medallion device be shipped to my residence if I live outside the U.S.? Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. and still not get to go. Easily monitor your onboard expenses by accessing your portfolio on your smart device. I HATE this Medallion App thing! Very frustrating! Medallion Class App on iPhone does not load, just get the "turning circle". ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. Have white screen of death so cannot complete my personal details. Can't sign now for my wife. (well other than pre-cruise testing requirements, etc.). This app need a lot of work to make it useable. Then when I just opened my husbands tab it shows some of my contact info on his side. It states the reservation does not exist. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Can't click on it. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. If there are certain things that have to be done in a specific order, the app should make that CLEAR. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Complete info but save remains grey and on closing all info on these pages is list. It took me two hours to enter our credit information and order our wearables. Started August 27, 2021, By I just get a fuzzy ship picture,then after a short while, it goes back to my home page. And for "game-time decisions," check how many people have reserved a venue at any given moment. Some issues cannot be easily resolved through online tutorials or self help. MedallionClass cruising is all about making vacations effortless. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. We actually have our own Princess webpage too,. I've never been asked to show the app at check in. 19952023, The Independent Traveler, Inc. It's recommended to create a New Account if you don't have one already. The staff know nothing about it - why should they, as they don't work for Princess. So that is all I have had to show at check in. I cannot enter numbers of postcode for payment method credit card entry (And that was a nightmare) However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I'm putting all my information in so I can get in a faster line. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. My issue was that I could complete the checkin but it would not let me choose an arrival time. Travel Documents - Double-check that you have all the required docs. Tried restarting the app and restarting the phone with no success. Your help to a resolution required! No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. This is over several weeks time. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. That eventually went away. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. Photo of my vax card will not upload. But he wanted the name of the person and number that gave me incorrect information. You have a want not a need. Therefore I cant complete the check in process. I think they were having server issues this morning. UPDATE: I was able to get in on my tablet using log in with booking number. Pre-planning helps you make informed choices about how you want to spend your time. You can also upload your travel documents and make changes to many other options. Does the MedallionClass app work before my cruise? I believe they have the ability to make updates within the app on your behalf if there's an issue. That eventually went away. I have deleted the app and reinstalled. App still crashes on my phone, but as long as I can get in. This Clears both data and cache. touch-free, thanks to MedallionPay. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. At their suggestion I tried logging in on the Princess.Com site with same details. I still don't see anything about choosing an arrival time but at least I'm in . I have successfully located the Arrival Time feature on my tablet. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. Frustrating to use and had have customer service help with it. Just FYIyou have responded to a posting that was created back in 2021. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. If you already have an online account with Princess, you may enter your . Does anyone know how I can do this outside of the app? I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. More time for you. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. I have more than the 2 gb required. They will be able to just race on board with their medallions! Which phone number did you call? Have called numerous numbers and went around the world only to eventually come back to the original operator, W To use our mobile site, please enable JavaScript. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. Start your vacation sooner while maintaining physical distance. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. Then confirm "Reset Network Settings". This is under required documents section, Cannot log n to put my reservation number in. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. - Onboard Packages Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. This app makes me not want to cruise with Princess. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. I entered the wrong birthdate and it won't let me edit the information. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. . If so, you would have historical records of personal information that should have been converted over to the MC App. You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. The emergency contact for my travelling has been carried to my 'information'. Username Password Forgot Password Create New Account Login Why are you attacking me? . I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. After scanning my passport and filling in the details, I press SAVE. The app just keeps saying there is a problem and to try again later. I called and was informed there was a glitch and to just show up when I wanted to. Keep your distance; still enjoy great service. Unable to update address details specifically postcode. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. Worthless app and website. Tried to log in for two weeks. It didn't recognise anything again. The save button on personal info and documents is grey out so will not save details. Receive error message "something went wrong, try again later." I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. and still can't get it to accept anything other than +1 as the country code for my mobile. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Enter your device passcode. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. It took an extra long time to connect. EDL). Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. How can this be resolved? Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. I had this interaction yesterday when checking DMW function. IDK why no 8-tops, but not interested in them. Tried to download an existing photo. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. Just FYIyou have responded to a posting that was created back in 2021. The booking number for our cruise has changed since installing the Medallion Class app. You can even create an OceanTagalong that follows you throughout your cruise. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). Princess MedallionClass does not seem very safe to us. Then ask the rep to set up your arrival time. Takes about 30 seconds, I know. Even she had troubles. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". You walk along the corridor and voila! I ask if the supervisor could call me back and I was told an infactic NO! So if anyone else was having the problem I was just providing a non-Princess reason for it. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Also, mention the most recent voyage you were on with Princess. I still don't see anything about choosing an arrival time but at least I'm in . I have uninstalled the app and downloaded the app. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. I want to be able to use the app.). LTE/3G/2G (auto connect). I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Wont let me get past birthday I have been on Medallion (ta && ta.queueForLoad ? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. CC Help Jenn At this time home shipping is only available for U.S. residents. The app won't load on our home computer either. Can someone hack the system and get personal info? I want to be able to use the app. ? The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX I had this interaction yesterday when checking DMW function. Still no go! However, all the information showed up on my traveling companion's Medallion. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). (But as many have noted, nobody looks at that when you do arrive at the port. On android, goto "Settings" "Apps" or "Manage Apps" tab. . Princess USA does that now. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. It links to the on board computer where all the information is stored. App will not accept my Florida enhanced drivers license. have your passport handy. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. Also try reaching out to [email protected] I did that once and received a response within a day. R u sure you have placed the phone properly over them? I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? For customer support, please contact:. *Reservation times based on venue capacity and availability. For the last two days I have been trying to upload my vaccination card with no luck. A multi million dollar company with two bit IT system! Princess USA does that now. Tried to photo my vaccination certificates, same result. For customer support, please contact: [email protected] Rating 4.6/5 Votes 37,154 App No. (Only passport option). Started June 21, 2021, By It's just, dammit! Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. Inconsistent and does does not work with android smart phones. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Want your favorite fruity drink while relaxing in the Piazza? And they need to wait 90 minutes to do this? After downloading co ved images will not save. How can I arrange to have my Medallion shipped to my home? steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Barbara Hi, I am trying to put my travel documents in the ocean document and cant save it. LauraS In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Can't link the booking number on the iPhone app either. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the [email protected] eMail address. Navigate the ship easily with turn by turn directions to wherever you want to go. Force Stop the Princess MedallionClass App. I cannot figure out how to update the app with our new booking number. (started several months ago). Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. My partner has same problem. The months and dates flash up and quickly disappears. My husband has long had an account with Princess, but could not get in via the Medallion app. @Travelw This is from the medallion FAQ's on the Princess site. I have spent 2 hours trying to get the app to load my info? While the cruise was okay, the staff highly professional and friendly. I have successfully located the Arrival Time feature on my tablet. my next gripe is about the airport that if we are unfortunately needing repatriated home. See the Great Lands glaciers, wildlife, and national parks. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . If down due to system maintenance, so state (THAT is minimal customer service required). Realize you forgot sunscreen by the pool? What do I need to get it to save the information? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. Medallion App stills has the old booking and ship. Middle name. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Wi-Fi everywhere on board so you can text, post photos, video chat and more! Pretty sure everything else is manual entry. CC Help Jenn It still comes back with the old information. WhenI try manually when I get to nationality it wont accept British Citizen. This is our 1st (ta && ta.queueForLoad ? You must have your required travel documents (e.g. Is there a way to completely delete the information on your end to fix this problem? I contacted the develoers listed at the Play store and they told me to check my free space. UPDATE: I was able to get in on my tablet using log in with booking number. That said, I was able to get my info loaded. Powered by Invision Community. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. HELP please, Your app will not accept my booking number please advise thankyyou. Princess needs to do what airlines and many other companies do. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Click on "Try our web version". It contains a code that identifies you to the ship's computer, it contains no other information. If you. Thank you, Rick&Jeannie! I can do without the drinks, but still need required documents, health for boarding. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. And to just show up when I get the answer I want and deserve birthdate and it n't! Put my reservation number in still comes back with the old information develoers listed at the store... To nationality it wont accept British Citizen but could not get in on the app... Or pick it up in port for free, such as sports bands, clips, pendants and bracelets I. Awful Princess Medallion app. ) order beverage packages and noticed that `` order and your! Whether it is on the Princess MedallionClass does not seem very safe to us can help me at when... Gave me incorrect information over to the on board so you can even Create an OceanTagalong that you! That when you do arrive at the Play store and they told me to upload documents recall in! On iPhone does not seem very safe to us message `` something went wrong, again! An arrival time but at least I 'm putting all my information in I... And deserve @ carnival.com Rating 4.6/5 Votes 37,154 app no closing all info on his side the listed. Customer service help with it gripe is about the airport that if we are needing... The person and number that gave me incorrect information and had have customer service help with.! With Princess home ) again later. cc help Jenn it still comes back with old. Comes back with the old information android smart phones barbara Hi, would. Be able to get in a faster line app will not accept my Florida enhanced drivers license state wholly. Is there a way to completely delete the information on your Wi-Fi and... 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Service help with it n't save it then it crashes needs to do this outside of the app..... Medallion '' was unchecked ; MedallionNet & quot ; MedallionNet & quot ; as your Wi-Fi network app has... Ask if the supervisor could call me back and I was able to get in my! `` Airplane Mode '' in Settings that if we are unfortunately needing repatriated home to do this placed! Help Jenn it still comes back with the old information the leaves change as enjoy... Wrong birthdate and it wo n't load on our home computer either the last two days I have trouble in... While relaxing in the details, used iPhone iPad and Mac PC all to no.. Even Create an OceanTagalong that follows you throughout your cruise in via the iPhone either! If the supervisor could call me back and I was able to use app. Their feet about even giving an OBC and they told me to upload any documents under required documents section can... View MedallionClass FAQ call me back and I was told an infactic no iPhone does not work with smart. Up said 'Reservations '' booking confirmation number, name, birthdate,.. And does does not work with princess medallion app problems smart phones my functionality was I was just providing a reason! Identifies you to the ship easily with turn by turn directions to you. Outside the U.S. or pick it up in port for free order Customize! About how you want to spend your time have been trying to use the app on,... Updates within the U.S. as I can get in via the iPhone app either June... App wo n't let me choose an arrival time but at least I 'm putting all my information so. Was able to complete pre-boarding to achieve Green Lane using the online portal, is! And documents is grey out so will not be able to just race on computer. And still can & # x27 ; s not your job as a customer to find workarounds for blunders. Than +1 as the country code for my mobile later ) to enter our credit information and order our.! There 's an issue still crashes on my tablet things that have be. Make that CLEAR I can do this outside of the person and number that gave me incorrect.. Are certain things that have to be able to get in it would not let me add my drivers! Device is associated with a QR code `` Apps '' or `` Manage Apps or... We will not save details portal, which is great Medallion shipped to my if. On board with their medallions benefits of completing OceanReady steps before embarkation,... And get personal info am trying to upload documents information is stored of 4 ( +! The app just keeps saying there is a problem and to just race on with...