Guy's! Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Take a look at our list of awards and recognitions. Service was fast and friendly so no complaints there. from one central panel. Check-in: What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. You have arrived. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. And you dont get it unless you ask. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Other times guests would help who had learned the tricks. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. We are looking forward to your next visit in the near future. One night we went right at 6 again. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu. If the system detects something that potentially contradicts our. 96% of travelers recommend this experience. Tripadvisor performs checks on reviews. I wrote about it in this blog. Enjoy classic drinks in a classic spot: within a cave next to the lazy river. We stayed in a junior swim up suite with our 5 and 3 year old kids. The taxi driver fled the car before police arrived. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. We are pleased to know that you enjoyed our facilities and activities. Our ceiling in our bathroom leaked into our sink. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Day #3 we go early are told if you're a star class your concierge should book. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. Amazing resort, enjoy the staff and the shows. The popular Mexican resort town has seen an uptick in violence in recent months. Be sure they will be even more motivated. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. Didn't get any contact from her for 24 hours. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. My "butler" Lilly was a complete failure. The food was so so. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. Welcome to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Vacation like a Star. It was very good. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Room categories are not indicative of room views. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. We overlooked the less appealing parts and just enjoyed the weather and time together. They have many of them so dont be afraid to ask for one. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Service was fast and friendly so no complaints there. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. There was no lighting outside in the evening. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. However, it did end promptly at 10:30. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. So sit back, relax and feel like an A-lister. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. We also ate at Italian twice. When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. Great atmosphere and every employee wore mask. Dinner was the worst, you can't make reservations to any place other than Hibachi. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. We would think twice on Star Class in doing it again. Thank you for all the info given. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Reserved exclusively for Adult Scene gues. Make your grand entrance into the ultimate beachfront vacation, starring. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. The porters were great. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! We had large sharing plates of appetizers and great meals. Amazing resort, enjoy the staff Yonathan was the best and also the shows. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. With black and white stills from vintage Italian movies on the wall. Your feedback is very important for us so we keep improving to offer even better experiences in the future. BY FAR the most disappointing dinner reservation process we have ever experienced. PHabulous regards, Jonathan Iriarte General Manager. Nights of revitalizing comfort will get you ready for days in the spotlight. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. We recommend calling ahead to confirm details. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. But despite arriving early we ended up eating our meals in the dark. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Also there was rarely popcorn there which did disappoint the kids. The meal was great. See more questions & answers about this hotel from the Tripadvisor community. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The meal was great. There was also zero offer for compensation based on our failed experience in the first 20 hours. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Flow Rider. a FlowRider (see my Instagram video below or through this. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. The Buffett was ok. We found things to eat. Take your appetite under the sea and enjoy a wide array of fresh fish caught just off shore at Catch Seafood Restaurant. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Room types may vary. He was the only help. Claim your listing for free to respond to reviews, update your profile and much more. And its loud. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Good hotel, average food, horrible Star Package experience. Barren Space Productions. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. I was at the resort for six days and still did not make it around to all of the restaurants. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. They shut down the buffet and half of the other restaurants to host a show with food. The surf was rough. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. All Rights Reserved. Both were stocked daily with water, assorted soda, beer and snacks. Bring your cast and crew with three glam bedrooms, a billiards table, full bar, luxe living room, and sprawling balcony with oversize Jacuzzi and cinematic views, theres ample space for all your A-listers. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. (that's how I'm feeling). I could go on to call out other missteps by the front desk and butlers but why bother. We had Star Class which came with a Butler. For more information, please see our Be careful (per Sunwing Website) included in Star. There are very few places to eat during the day so we basically ate the same food everyday. Worried about him. Our star-worthy experiences are turning heads. Claim your listing for free to respond to reviews, update your profile and much more. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. We go to concierge & they say its 1st come 1st serve. Own or manage this property? Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. We stayed in a junior swim up suite with our 5 and 3 year old kids. Unlock Member Rates! For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. He got us in. [removed] Upon check-in we're given the wrong room. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Legal Statement. We overlooked the less appealing parts and just enjoyed the weather and time together. Couple in lobby with computer. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Breakfast was excellent. more, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. The beach has incredible soft white sand and beautiful turquoise water. There were limited tubes. Primary Menu. Our kids did mini golf once. I booked & paid for the 2 queen bed swim up & thats what I expect. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. The beach is nice, it feels like home. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. Lilly failed to deliver on every level. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. I managed ALL of my own bookings during that time. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. The resort has: A post shared by Erica James || Travel Expert (@ejthetraveldiva). It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. We are glad to know you enjoyed our restaurants and entertainment experience. He was the only help. They maybe went 2 times each the whole day. The bartender at shores was better. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. 55. They did not love it. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Hopefully things will turn around. We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. Our team checks each review posted on the site disputed by our community as not meeting our. Other times guests would help who had learned the tricks. Star Class Producer Suite. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. We enjoyed the Lazy River and playing Bingo. We have nothing negative to say about this resort except we dont want to leave. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. in the morning. This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Tripadvisor performs checks on reviews. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). Brazza Grill. The staff here have been outstanding. Best customer service! The alternative was to pay $$$ for a private meal and wine to ensure a sitting. We appreciated the location near the pools, the burger bar and the Italian restaurant. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. The buffet was good. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Breakfast was excellent. Blue Diamond Hotels and Resorts Inc. All rights reserved. It seemed to get really busy on the weekend. The lazy river and flow rider were excellent. We recommend calling ahead to confirm details. Just make sure whenever ordering drinks to request preferred bar labels! What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Barren Space Productions. Market data provided by Factset. Staff and tourists near the Mexican resort city of Ca The beer is always cold and the big event is always on at Overtime Bar & Grill! I wrote a blog about what its like returning to the United States with a negative COVID-19 test. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Ricky at the Customer Service Desk has been very helpful in numerous ways. Speak to a Planet Hollywood Experiences representative on site to learn more about the activities and tours offered. Be careful (per Sunwing Website) included in Star. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Star Class members receive exclusive access to premium drinks and service. Why bother the dark travelers enjoy visiting Hacienda Mundaca ( 7.7 miles.... Maybe went 2 times each the whole day resort for six days and still did not make it around all! Who had learned the tricks hotel Class 5 out of 5 Tripadvisor member and of... Beer and snacks replenish basics like wash clothes and coffee favourite Italian comfort foods and An on-site restaurant their... 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